Paula Gill
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! TERRIBLE CUSTOMER SERVICE!
This company has NOT responded to THREE of my emails on returning an unopened package. I mailed the package back over a month ago and they will not respond. I am requesting a refund on my card.
js
Cancelled order and and order came…
Cancelled order and and order came anyway wasnt even what I ordered, now trying to return and they are giving me excuses on why I cant even though they say they have 10percent satification
Harriet
Back pain relief at last
As someone with chronic back pain, I’ve tried everything. This actually helps. I can feel the tension melting away within minutes of using it.
Victoria
Quiet and smooth operation
Couldn’t believe how quiet this thing is, even on the strongest setting. You’d expect something so powerful to make a ton of noise, but it’s like a whisper. It’s been perfect for nighttime use when the house is quiet. Definitely designed with discretion in mind.
Noah T
Perfect for travel relaxation
Brought this on vacation last month and it was perfect for unwinding after long days of sightseeing. Doesn’t take up much space in a suitcase but makes such a difference in how I feel.
R F
Battery life is a dream
With how long it lasts, you’d think it had a massive battery. I’ve only had to charge it a handful of times, even with frequent use. It’s great not having to constantly plug it in. Definitely one of the most reliable in that department.
Lucy
Skeptic no more
Skeptical at first but completely won over now. The quality exceeded my expectations, and I use it daily.
Lillian
Helping dad’s arthritis
Dad struggles with arthritis and this has helped him tremendously. The ergonomic design makes it comfortable for his hands, and he uses it every evening while watching TV.
Cherie L. Montesano
I would leave a zero if I could
I would leave a zero if I could. First, shipping time was very very long. Once I received it, it was a different color (black) than what the ads all show (pink) – no big deal, just confusing. It will not charge…. when the magnetic charger is connected, the magnetic connection is pretty weak, it does not hold together very well. Then, it will not charge. It blinks red a few times then goes to a solid blue.
Melinda Hipp
Long Shipping time but great item
The reason I gave it 4 stars was due to how long it took to get to me once I ordered. I was planning on taking it on a trip to try out. FInally got it today and it was not the color I ordered, but it charged fast and does work well. I have the LELO version and this one is definitely quieter and the larger opening is much better.
HollyBeth
THIS IS A SCAM COMPANY!
THIS IS A SCAM COMPANY!! They take your money immediately and when you try to cancel the order, you get an automated, robotic response and get a runaround. I contacted customer service REPEATEDLY for WEEKS to cancel the order, which had not shipped, and they kept saying they would send my request to the appropriate agent. Then I’d get the automated email response that made no sense to my situation. SCAMMERS!! AVOID THIS “COMPANY”!!
Pamela Gillies
CUSTOMER SERVICE, WHAT CUSTOMER SERVICE. Do not use this company
If I could give no stars I would. I bought this for relaxing! I was diagnosed with pre cancer cells on my vulva 2 days after I ordered this. The treatment is twice a week and extremely sore. I have contacted customer service many times, the first time I was told I could not return as I bought on offer ! A free pack of sleep patches. I’ve not used these. No more emails have been replied to. This product is always on some kind of offer therefor no one will ever get a refund. Viva need to check the rules on distant selling. DO NOT USE THIS COMPANY CUSTOMER SERVICE, WHAT CUSTOMER SERVICE
TERRY WALAK
My wife ordered 2 of these by mistake,&…
My wife ordered 2 of these by mistake,& quickly cancelled 1 of them..but they had already taken the money from my account,this was on April,4 2025,and they sent the 1 that she ordered..now they refuse to return my money(around)$87 dollars..they said it would take 4-5 business days,when that time was up,they said it would take up to 12 business days,well it’s been 15 business days & they still haven’t returned MY money.!! So they basically stole my money..will be filing a complaint with BBB..and have my bank do whatever they can do to get MY money back..Please,Never pay with a bank card where they can steal your money.
Deborah Robinson
Does any body know if there someone …
Does any body know if there someone else that should come with it.i assumed there should have been some kind of booklets.
Sandra Hollingworth
Highly recommended
Got to where it was needed and delivered a startling result in seconds. Only on the second setting too, wow!
Susan Richardson
No Customer services
I did not recieve the full product as the charger was not in the case, I was asked to send a picture, which I did!
The customer services is just a bot and obviously does not understand how to reply or sort problems out.
Receipt / Tax Invoice #57459
Created Mar 23, 2025 at 14:55
Last Updated Mar 28, 2025 at 09:28
I have been waiting over a month now and am getting very frusted with this company as I cannot use the item that I paid for, which was a lot of money. so now I believe this company is a fraud.
Ruby N
Still works like day one
It’s been through a lot of use, but you’d never know. The quality hasn’t dropped at all, which is honestly surprising. Feels like it’s going to last me a long time.
Mila Covington
A breeze to charge
Charging it is quick and easy, which is a relief. The charging port isn’t one of those annoying ones where you’re fumbling to plug it in. It’s ready to go in no time, and the battery just seems to last forever. Definitely a plus for convenience.
Audrey
Best thing for stress relief
I’ve tried all kinds of stuff to relax, but nothing hits like this. It’s powerful but somehow still calming, if that makes sense. Even my sleep has been better since I started using it.
M B
Great for on-the-go
I tossed it in my suitcase for a trip, and it was no big deal. Nobody could tell what it was, and it worked perfectly. Definitely made those quiet moments during travel way better.
Below are the analyze and conclusion of us about above reviews
The reviews present a mixed bag of experiences. Here’s an analysis of each review to assess the website’s credibility:
**Paula Gill (1 star):** This review raises serious concerns. The customer claims to have not received a response to multiple emails regarding a return, despite mailing the package back over a month ago. This lack of communication and failure to process a return is a strong indicator of poor customer service and potentially a scam. The claim of requesting a refund from their card suggests significant frustration and distrust.
**js (1 star):** This review also points towards order fulfillment and return issues. The customer states that they cancelled an order, but it was shipped anyway with the wrong product, and the company is now creating excuses to avoid processing the return. This discrepancy between the order and delivery, combined with difficulties in returning the item, further damages the website’s credibility. The mention of a “10percent satification” guarantee that isn’t being honored adds to the negative impression.
**Harriet (5 stars):** This review provides a positive experience, describing the product as effective for back pain relief. It’s a brief but straightforward testimonial.
**Victoria (4 stars):** This review praises the product’s quiet operation and suitability for nighttime use. It indicates a positive user experience and suggests the product matches its description.
**Noah T (5 stars):** This review highlights the product’s portability and effectiveness for relaxation while traveling. It contributes to a positive perception of the product’s value.
**R F (5 stars):** This review focuses on the product’s impressive battery life, stating it rarely needs charging despite frequent use. This reinforces the product’s reliability and convenience.
**Lucy (5 stars):** This is a short and simple review indicating that the customer was initially skeptical but is now completely satisfied with the quality of the product.
**Lillian (4 stars):** This review describes how the product has helped the customer’s father with arthritis. The review mentions the ergonomic design, and the positive impact on the father’s condition indicates a valuable product.
**Cherie L. Montesano (1 star):** This review is highly critical. The customer experienced very long shipping times and received an item in the wrong color. More significantly, the product would not charge due to a faulty magnetic charger. The customer’s overall dissatisfaction and inability to use the product seriously damage the website’s credibility.
**Melinda Hipp (4 stars):** This review has mixed feedback. While praising the product’s performance and features, the customer notes a significant delay in shipping and receiving the wrong color. This suggests potential issues with logistics and order accuracy but acknowledges the product’s functionality.
**HollyBeth (1 star):** This review is a strong accusation of scam activity. The customer claims the company takes money immediately but provides a robotic response when attempting to cancel an order that hasn’t shipped. Repeated attempts to contact customer service were unsuccessful, leading the customer to label the company as scammers. This severely harms the website’s reputation.
**Pamela Gillies (1 star):** This review complains about the complete lack of customer service and inability to return the item even with extenuating circumstances related to a health condition. The customer also highlights a potential deceptive marketing tactic, claiming that because the items are always on offer, no one can receive a refund. This review suggests potentially unethical business practices.
**TERRY WALAK (1 star):** This review details a situation where the customer’s wife accidentally ordered two items, cancelled one, but the money was still taken for both. Despite cancelling the order, the company has allegedly refused to refund the money for the cancelled item. The customer plans to file a complaint with the BBB and involve their bank, indicating a serious breach of trust and financial loss.
**Deborah Robinson (2 stars):** This review is more of a question, inquiring about missing components like a user manual. This could indicate issues with product packaging or clarity regarding what is included.
**Sandra Hollingworth (5 stars):** This review simply states that the product delivered a startling result in seconds.
**Susan Richardson (1 star):** This review highlights missing parts and unresponsive customer service. Despite providing a picture of the missing charger, the customer has not received a resolution after a month. The customer suspects fraud because of the lack of support and the inability to use the product.
**Ruby N (5 stars):** This review reports the product’s long lasting quality.
**Mila Covington (5 stars):** This review praise the charging and battery of the product.
**Audrey (4 stars):** This review describes the product as best stress relief and improve sleep.
**M B (4 stars):** This review describes the product as great for on-the-go.
vivaproducts.com.au likely a scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.