Shop clothing, accessories and home decor designed by independent artists and manufactured responsibly. Every VIDA purchase gives the gift of education to our global makers and their communities.
MC
Order delayed and not delivered in…
Order delayed and not delivered in time. Allen key bolts missing..Not recommended.
K. Smith
I was a huge fan of Vida’s KF94 masks…
I was a huge fan of Vida’s KF94 masks since the beginning of the pandemic, purchasing hundreds of them to wear daily as a Children’s librarian — until receiving my last order in September 2024.
The material is now stiff and scratchy, the loops are huge and loose, and the masks itself is approximately 15% smaller than the original.
Because of these problems the mask has enormous gaps at all four sides (even after using a bead hack to shorten the loops).
Even if the mask didn’t gap dangerously, it wouldn’t be possible to wear such an uncomfortable mask for more than a very few minutes, much less a day at work.
Jasmen Morales
Ordered sweat pants and sweat shirts…
Ordered sweat pants and sweat shirts over a month ago and didn’t get my package do not order from them there SCAMMERS!!!!!
Sinead Sheridan
Shady !!! Stay away !!!!
Trying to return my item the Dyson hair wrap wand literally the day after I bought it and they have not responded once . Used the email they give out and Facebook and nothing . I would not buy from these guys stay away . I’m looking into now legally as I have no choice . Do not buy from them they don’t reply or take any notice and there is no way to contact them only that Email address on their website . Shady shady !!! I’m three weeks trying !!!!
Ms Catherine Fridey
As an artist
As an artist, I did not have a good experience with them, and now that they have switched over to another platform, I closed my shop, and I am still waiting for my commission.
Kayla
Poor followup and don’t have order
Poor. I ordered a scarf as a birthday gift a month ago.My credit card was charged immediately. The scarf has not been shipped and there is no estimated shipping date. I don’t recommend buying from them.
Shraddha
Worst experience with vida purchase
Worst experience with vida purchased titan watch paid Rs1350 and what i got is duplicate some fishy watch which is of no use.refund money. You people play with innocence of customer you will loose someday something pricious. So genuinely refund money. Take your duplicate thing with yourself.
tasneem toffie
Hi I am totally disgusted at the…
Hi I am totally disgusted at the sandwiches R58 with nothing in on and ask it to be toasted I lost a filling ,really now can u make a sandwich or u need sandwich schooling .your prices suck and so does your sandwiches thank goodness I went to get my money back I will be posting the sandwich on social media 2 slices brown bread dry as hell and some kind of chicken spread that’s it …… get into the real world stop selling kak PS and thank goodness as so does all your sandwiches experience 2 … toasted egg cheese and tomatoe dry as hell totally disgusted .I need to understand how do You pre-pack sandwiches maybe go study bacteria at a lab and educate yourself about what u feeding people or maybe Vida is the only in it for the Money 💰 to hell with the universe
Tim Walker
Scam company that sells fake products…
Scam company that sells fake products and no returns.
P K
someone deleted my comment but this…
someone deleted my comment but this company is very bad. I’ve worked for them before. They claim that they help third world countries but all they do is exploit us. They take advantage of the desperation of people in third world countries. Shame because their CEO is a woman of color. The worst of the worst experience I had with them is during Christmas. They all took their Christmas breaks without paying us. We didn’t have any salary for a month!! Such a despicable and predatory company.
Pepperonies
Recyclable, well-fitting, American-made masks
We’ve been using the adult KN95 masks for over a year, and they’re wonderful! They seal well and don’t hurt the ears or cause skin issues. I like that they’re affordable, recyclable, and made in the USA. Masks are part of our lives, now. And VIDA is our go-to mask supplier.
Debbie
VIDA masks are horrible
I am an adult with a small face and the measurements of their kids mask worked for me. I am a doctor.
I have been wearing masks daily for 26 months. These are some of the worst I’ve tried. They are thin and do not give me the sense that they offer nearly the same protection as a good KN95 or KL94. There is a gap under my chin where air and anything else can enter the mask. Additionally, they are rough and scratchy around the edges. I’ve contacted VIDA. They DO NOT stand behind their product and refuse refunds. They told me no worries, you can donate them.
Update….they have offered to send me another $35 worth of different masks. It would have been so much easier if they simply stood behind their product. They could have taken back the unopened package of 5, but they refused.
Another update. After sharing with them my absolute disgust with their product, their customer service, and telling them I would have AmEx refuse the charge, they have said they will refund me.
Joy Jacobs
No returns for wrong item.
Jerri
The product was Fine. Service was poor
The product was good other than a funny smell which only went away after several days of wearing.
The biggest issue is I have been trying to cancel this subscription for 2 months, with no response from the company. And no cancellation.
This is very frustrating as a customer. The subscription was super easy to start and terrible to stop. This is not good customer support.
Meg
Thank you for producing samples
Thank you for producing samples. The colors and the texture of the fabrics were very COMFORTABLE and SOFT touch. We liked the quality of the product so much that we are requesting to order again. High quality with color dyeing. Excellent service.
SS
Awesome service and great quality masks
So much appreciation for the fast response in addressing a situation where my daughter’s masks appear to be have been stolen from my mailbox (created mini-crisis at home given how much my daughter loves her VIDA masks). We were so impressed with VIDA’s customer service approach (through assistance provided by Jovy), including timely response and satisfactory remedy, exemplifying VIDA’s commitment to providing excellent customer service. It is no surprise to me that VIDA has made a name for itself for delivering high quality products. My daughter is so happy that new masks are on the way, and she is amazed by how nice the great staff at VIDA have been. Definitely a loyal and repeat customer here!
aslexington
Wrong item – customer service did not respond
I ordered black and pink adult masks. I liked the black masks, but the pink masks I received were for small kids. I contacted the company via email with screen shots of my order receipt, and pictures of the wrong items attached, but I never received a response so I will not order from the company again.
PATRICIA SCHACK
The cotton reusable masks and 99%…
The cotton reusable masks and 99% filtration filters have been the only masks I’ve purchased and worn since 2020. Double filters inserted at times. I am a barber/hairstylist and I wear these masks for up to twelve hours a day, sometimes six days a week. I match them to my outfits and wash them often in hot water and change filters every couple of days. They fit well and look great and are light and comfortable to wear for extended periods of time. I tell every one of my clients to get their masks from Vida.
Lisa Jacobson
Poor Customer Service
Ordered 8 KN95 masks that do not fit and are not really KN95 though website said they are. They are refusing to give me a refund in spite of multiple emails to them. Poor customer service. Going to o dispute charge with credit card company.
Carol Moore
Good fit for my small face
Good fit for my small face. Breathing is easy while wearing it and my glasses don’t fog.
Below are the analyze and conclusion of us about above reviews
Review 1 (MC, 2 stars): This review expresses dissatisfaction with a delayed order and missing parts (Allen key bolts). The customer does not recommend the company based on this experience. This suggests potential issues with fulfillment and quality control. The lack of detail beyond these issues makes it difficult to assess further, but it points to a negative customer experience.
Review 2 (K. Smith, 1 star): This review details a decline in the quality of KF94 masks purchased from VIDA. The customer, a long-time buyer, cites changes in material, sizing, and fit, leading to discomfort and compromised safety. This is a significant issue as it directly impacts the product’s functionality and the customer’s health. The specific details about the changes in the mask’s construction add credibility to the review. The concern about mask gapping due to these changes is serious.
Review 3 (Jasmen Morales, 1 star): This is a straightforward accusation of being scammed due to an unfulfilled order placed over a month ago. The lack of detail makes it difficult to assess independently, but the strong language (“SCAMMERS”) and the claim of non-delivery raise a red flag regarding potential order fulfillment problems.
Review 4 (Sinead Sheridan, 1 star): This review reports a complete lack of response from customer service after attempting to return an item (Dyson hair wrap wand). The customer claims to have tried multiple channels (email, Facebook) without success and is considering legal action. This lack of communication and difficulty in processing returns is a significant problem, indicative of poor customer service and potentially questionable business practices. The timeframe of three weeks further exacerbates the issue.
Review 5 (Ms Catherine Fridey, 1 star): This review comes from an artist who had a negative experience working with VIDA. The main complaint revolves around unpaid commissions after VIDA switched to another platform. This indicates potential issues with how VIDA handles payments to its artists and partners, and suggests possible financial or operational difficulties within the company.
Review 6 (Kayla, 1 star): The review complains about poor follow-up and an unfulfilled order placed a month prior. The credit card was charged immediately, but the scarf hasn’t shipped, and there’s no estimated shipping date. This echoes similar complaints about delayed orders and lack of communication, reinforcing concerns about VIDA’s order fulfillment processes.
Review 7 (Shraddha, 1 star): This customer describes receiving a “duplicate,” “fishy” watch instead of the Titan watch they ordered, highlighting issues with product authenticity and quality control. The customer is demanding a refund. This is a serious allegation, implying VIDA might be selling counterfeit or substandard goods.
Review 8 (tasneem toffie, 1 star): This review is quite different from the others as it concerns a sandwich purchase. The customer expresses extreme dissatisfaction with the quality and pricing of the sandwiches, claiming they were dry and lacking in filling. While it may seem out of place, it does point to a potential issue with quality control within whatever establishment the reviewer is referencing. However, it is somewhat difficult to connect to the legitimacy of VIDA without further investigation,
Review 9 (Tim Walker, 1 star): This is a concise but strong accusation of VIDA being a scam company that sells fake products and doesn’t offer returns. While brief, it aligns with other negative reviews suggesting issues with product authenticity and customer service.
Review 10 (P K, 1 star): This review alleges exploitation of workers in third-world countries and non-payment of salaries during Christmas breaks. This is a serious claim that, if true, indicates unethical business practices and potential labor law violations. The reviewer claims to be a former employee, which adds weight to the allegations.
Review 11 (Pepperonies, 5 stars): This review is a positive one, praising VIDA’s KN95 masks for their fit, recyclability, and American-made status. It contrasts sharply with the other negative reviews, offering a different perspective on the product quality and value.
Review 12 (Debbie, 1 star): This review highlights issues with mask quality, fit, and customer service. The customer, a doctor, found the masks thin, ill-fitting, and uncomfortable. They also report difficulty obtaining a refund, initially being offered only the option to donate the masks. The eventual offer of a refund only after the threat of disputing the charge indicates a reluctance to address customer concerns.
Review 13 (Joy Jacobs, 1 star): This review simply states “No returns for wrong item.”, hinting at a problem with receiving the correct order and the inability to return it.
Review 14 (Jerri, 1 star): This review acknowledges the product was acceptable after airing out a “funny smell”, however complains about great difficulty canceling a subscription. This points towards deceptive business practice regarding subscription services.
Review 15 (Meg, 5 stars): This review praises the quality, comfort, and color dyeing of VIDA’s fabric samples and expresses an intention to order again. This is another positive review that contrasts with the negative ones, suggesting that VIDA may offer some products and services that meet customer expectations.
Review 16 (SS, 5 stars): The review praises customer service, but the underlying issue is that their daughter’s masks were stolen from their mailbox. VIDA supposedly addressed the problem quickly. Although the review praises the response, the initial problem with delivery is a concern.
Review 17 (aslexington, 1 star): This review reports receiving the wrong item (kids’ masks instead of adult masks) and a complete lack of response from customer service. This reinforces the concerns about order fulfillment accuracy and responsiveness to customer complaints.
Review 18 (PATRICIA SCHACK, 5 stars): The review is positive. This customer has been using the masks since 2020, they wash them and change them often. The customer recommends this VIDA to her clients.
Review 19 (Lisa Jacobson, 1 star): This review states that the KN95 masks do not fit and may not be KN95 even though the website said they are. They are refusing to give a refund even after multiple attempts.
Review 20 (Carol Moore, 5 stars): This review states that the masks fit the customer’s face and the mask does not fog up the glasses.
www.shopvida.com likely a scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.