Written by the company
Currencycloud gives businesses the capability to move money across borders, and transact globally in multiple currencies, fast. Experts at what they do, their technology makes it easy for clients to embrace digital wallets, and to embed finance into the core of their business – no matter what industry they’re in.
Please note that if Currencycloud appears on a bank statement or other form of financial document, it often refers to a transaction involving one of our partners.
It does not necessarily mean that Currencycloud has charged you money.
If you see Currencycloud on one of your financial documents and you are concerned, please reach out to your payments service provider in the first instance (i.e., your bank). If you still have concerns after doing so, please contact our support desk, we’re always very happy to investigate.
V.A. LAWYER
Be careful
Be careful! Currency Cloud is a UK based payment providers, not s bank. They offer accounts directly to customers or the platform to electronic payments institutions. It is a disaster: if you ask your electronic payment institution, they have to ask to Currency Cloud. Assistance is lack and the don’t solve your trouble if the funds have not found!
Aniket Kumar
Do not open account with currencycloud or their partners
I am extremely disappointed with my experience with Currencycloud. My account has been frozen for over a year, and despite countless attempts to reach out for support, I have received no assistance or satisfactory response from their team.
The account was initially opened through a partnership between Currencycloud and Winvesta, but after their partnership ended, both companies have failed to take responsibility or provide any help in resolving my issue. Winvesta has informed me that they no longer have the capability to assist with issues related to Currencycloud, leaving me completely in the dark.
This prolonged freeze has caused significant financial inconvenience, and the lack of communication and support from Currencycloud is unacceptable. I have been left with no access to my funds and no clear path to resolution.
I strongly advise anyone considering Currencycloud to think twice, as their customer service and support are severely lacking. My experience has been nothing short of frustrating and stressful.
Mr Panagiotis Barmpitsas
Honestly stay away
Honestly stay away , otherwise your funds will be lost beyond recovery.
Mr Verheyen
Money was blocked for no reason
Money was blocked for no reason. Already 14 days and no solution offered.
Andrew Romocki
Completely hopeless customer service
Completely hopeless customer service. I was scammed out of 100k and zero response to any of my emails. I am beginning to believe this is a place for scammers due to complete lack of oversight on their part. So I would steer clear.
The Foster One
AVOID unless you want to lose money and get terrible service
Like others zero stars not an option, I have been trying to get information on multiple suspicious transactions over £200k their customer service can only be described as obstructive and slow, they haven’t responded to last email in early December it’s now mid January. AVOID going to report to SFO unless these monkeys supply the information I have asked for.
Ed
Best FX Provider to work with
Used Currencycloud for a number of years. Their systems are superior to competitors. The payment cycle is extremely efficient – you are notified instantly when you confirm a trade, funds are received and a payment is made. Payment turnaround time is quicker than competitors. The platform is straight forward and easy to use. They are regulated and we’ve never had any security of funds issues – they are safe and secure. I’ve recommended using them to many people and will continue to do so
John Enfield Ignatians
A Fantastic Partnership
My company have been a partner of Currencycloud for the past 3 years. Through this partnership they have provided the expertise, support and resources to enable my business to go from strength to strength.
They are extremely start-up friendly and provide every opportunity to scale up your business. Not only have I been highly impressed with them, my clients are extremely happy also which ultimately is your barometer for success.
Sue
PLEASE DO NOT USE !
Shame you can’t use Zero Stars !
Horrendous experience with significant loss.
Seem more than happy to open accounts with fraudsters in your name (with no checking and without your knowledge) to steal your money !
Then no explanation as to their ‘Process’ of opening an account. An absolute NIGHTMARE.
PLEASE steer clear !
Marcus Englert
used for fraud
used for fraud. KYC process questionable. Do NOT use!
Shocked and Awed
Is Currency Cloud Legit
Still trying to figure out how this firm claims it is regulated, yet it does not answer the phone. I tried to complete an application for an international swift account via one of their IBs – ActaPacific FX (actapacific com) – and have yet to hear back from either Acta or Currency Cloud. No one answers the phone and no one responds to email. Someone should check into these validity of this business relationship! Stay away from firms that use Currency Cloud Technology
Stefan
Can only warn against Currencycloud… very dubious and not a real bank!
It’s not a real bank. Does not support CAMT communication (CAMT – Cash Management Message).
I transferred money and the recipient asked me to get the money back when the account was closed. But Currencycloud is anything but serious.
When I contacted Currencycloud support, I was advised to claim my money back from my bank (sender bank). My bank requested this via CAMT. Usual communication between banks. But Currencycloud is not a real bank and does not support CAMT.
When I asked which channel I would like my bank to use to get in touch with you, the answer was suddenly… not at all!
Ibon Martinez
Disgusting Threat to Your Finances and Starling Bank’s Reputation
Beware! Currency Cloud Bank is a dangerous institution that puts your money at risk and stains the reputation of trusted institutions like Starling Bank.
My personal experience with Currency Cloud Bank has left me furious and deeply disappointed. After fallin victims of a fraud, scammers redirected our house deposit through this bank, which seems to welcome fraudsters seeking an escape route.
The fact that Currency Cloud Bank has partnered with Starling Bank is an outrage. It casts serious doubt on the integrity of Starling Bank and their decision-making process. Why associate with such a institution, putting innocent customers at risk?
To make matters worse, Currency Cloud Bank neglected to notify anyone or take action when suspicious activity was detected within the account. This allowed the fraudsters to freely exploit our funds without consequence.
Currency Cloud Bank’s lack of transparency, responsibility, and empathy towards customers is appalling. They prioritise their own interests over customer protection!!
Don’t be fooled by their partnerships or empty promises. Seek out a trustworthy institution that genuinely values your safety.
Stay away from this perilous institution, as they jeopardize your finances and tarnish the reputation of trusted banks like Starling.
Let this warning spread far and wide, and let us demand better from the banking industry!
Alex Marcon
My money are lost…
By mistake I sent 3 transfers with a total value of 1200€ to a person who uses this bank, I have already made the recall of the transfers and I asked if please they could help me by notifying the one who received the transfer so that they could get my money back but the currency cloud support told me several times that they cannot help me because I don’t have an account opened with them, I now don’t know if they pocketed this 1200€ or what or they just don’t want to help me but certainly if I don’t see my money back within two weeks I will take legal action against the owner of the iban, citing of course the answers I received from the currency cloud support.
Amine Albion
I saw on rationalfx website that they…
I saw on rationalfx website that they provide service to european customers under your license
But I don’t see RationalFX as your agent on DNB NL Website
Also my account with RationalFX was previously under Payrnet agent license but their agent license was revoked and I was not alerted it was moved to currencycloud. Shouldn’t I be reonboarded with your organisation ?
Nigel
Would highly recommend
Would highly recommend, easy to deal with. Payments are extremely quick and the platform is very user-friendly and easy to navigate.
Florin Ciurcanu
My transfer simply disappeared
My transfer simply disappeared. They cannot find it. It never happened. This service looks more and more like a scam.
Benoit Barbier
Be careful
Be careful! Currency Cloud is a payment provider that offers the account numbers to financial institutions! A disaster in the management and timeframes are the longest never seen in the transfers.
centraleast network
I am waiting for a payment in CC…
I am waiting for a payment in Currencycloud account and no one gives any feedback. I hope it’s not a fraud company. Its almost 20 days I am waiting.Any one can help me how to solve this problem?
Anna
Jason
Seems my money got lost in the Clouds
I sent my bank to bank transfer through these from USA to UK business. 1 week later I am still chasing up the missing money. Absolutely appalling.
I have no trust in Anna Money or Currency Cloud.
Seems it got lost in the Clouds.
Below are the analyze and conclusion of us about above reviews
The company’s introduction aims to clarify Currencycloud’s role as a payment solutions provider, emphasizing its function in cross-border transactions and integration with other payment platforms. It acknowledges that their name appearing on financial documents doesn’t necessarily indicate a direct charge and directs concerned users to their payment service provider first. This response is a defensive move, attempting to address common user concerns regarding unexpected appearances of Currencycloud on their financial statements. While it doesn’t explicitly solicit positive feedback, it aims to manage customer perception and provide a point of contact for further inquiry. However, it’s a promotional piece, designed to reassure potential clients.
V.A. Lawyer’s review expresses concern, highlighting that Currencycloud is a payment provider, not a bank. They point out the potential for issues when dealing with electronic payment institutions, where Currencycloud acts as an intermediary. The reviewer claims that assistance is lacking and that they do not effectively resolve issues when funds are untraceable. The review raises significant red flags about the platform’s support and problem-solving capabilities, suggesting a risk of lost funds and inadequate assistance.
Aniket Kumar’s review details a severe negative experience with a frozen account for over a year. The review emphasizes the lack of support from Currencycloud, particularly after the partnership with Winvesta ended. The reviewer states that both companies are unwilling to assist, leading to significant financial inconvenience and a lack of access to funds. The review suggests the customer service is severely lacking and recommends potential users to reconsider using the platform, due to potential frustration and stress.
Mr Panagiotis Barmpitsas’s review is a blunt warning. It states, “Honestly stay away, otherwise your funds will be lost beyond recovery.” This is a strong, negative statement suggesting a high level of dissatisfaction and loss of funds experienced by the reviewer, which is a significant red flag.
Mr Verheyen’s review describes a situation where funds were blocked for 14 days without any resolution. The brevity and directness of the review highlight a significant problem with the platform’s handling of funds and the lack of solutions provided, raising concerns about their reliability and responsiveness.
Andrew Romocki’s review accuses Currencycloud of having “completely hopeless customer service,” stating they were scammed out of 100k with no response to emails. They suggest the platform may be a haven for scammers due to a complete lack of oversight. This extremely negative review points to serious concerns regarding security and customer support, advising others to avoid the platform.
The Foster One’s review echoes the sentiment of others, advising to “AVOID unless you want to lose money and get terrible service”. The reviewer cites difficulties in obtaining information on suspicious transactions over £200k and accuses their customer service of being obstructive and slow with delayed responses. The reviewer is considering reporting the issue to the Serious Fraud Office (SFO), highlighting the severity of the situation and the reviewer’s desperation to resolve it.
Ed’s review presents a contrasting positive viewpoint. The reviewer claims to have used Currencycloud for a number of years and praises its systems as superior, its efficient payment cycle, quick turnaround times, and user-friendly platform. They highlight the platform’s regulated status and security of funds, recommending it to others. This review stands in stark contrast to the multiple negative reviews expressing concerns about security and customer service.
John Enfield Ignatians’ review expresses a positive experience from a business partner’s perspective. They commend Currencycloud’s expertise, support, and resources, which have enabled their business to grow. They highlight Currencycloud’s start-up friendliness and ability to facilitate scaling up, as well as positive feedback from their clients. This suggests Currencycloud is beneficial to businesses that partner with them. However, it doesn’t address the individual customer concerns.
Sue’s review is a strong warning against using Currencycloud. The reviewer expresses a “horrendous experience with significant loss” and accuses the company of opening accounts for fraudsters in their name without proper checks, leading to stolen funds. They claim there is no explanation of the account opening “process” and describe the experience as an “absolute NIGHTMARE”. The strong language and accusations of fraud raise serious concerns about the security and verification processes of Currencycloud.
Marcus Englert’s review is brief and direct, accusing Currencycloud of being “used for fraud” and questioning their KYC (Know Your Customer) process. The reviewer advises against using the platform, indicating a lack of trust and concerns about fraudulent activities facilitated by Currencycloud.
Shocked and Awed’s review questions the legitimacy of Currencycloud’s regulatory claims, highlighting their lack of phone support and unresponsiveness to emails. The reviewer describes a negative experience with an application for an international swift account via ActaPacific FX, a partner IB, without receiving any communication. This raises concerns about the reliability of Currencycloud and their partner’s communication and support systems, advising people to “stay away from firms that use Currency Cloud Technology.”
Stefan’s review warns against using Currencycloud, branding them as “very dubious and not a real bank”. They cite the lack of support for CAMT communication and difficulties recovering funds after a recipient’s account was closed. The reviewer describes being directed to their bank for a refund, but Currencycloud does not support CAMT. This lack of support and apparent inability to handle standard banking communication raises significant red flags about the platform’s capabilities and reliability.
Ibon Martinez’s review strongly criticizes Currencycloud, calling them a “dangerous institution” that puts money at risk and tarnishes the reputation of Starling Bank due to their partnership. The reviewer recounts their experience as a victim of fraud, with funds being routed through Currencycloud. They accuse the bank of neglecting to notify anyone or take action despite suspicious activity, leading to the loss of funds. The review accuses Currencycloud of prioritizing their interests over customer protection and advises readers to seek trustworthy institutions. The tone and details described suggest a significant negative experience, with fraud involved.
Alex Marcon’s review expresses frustration and potential financial loss. The reviewer accidentally sent €1200 to a person using Currencycloud and requested their assistance in recovering the funds. However, Currencycloud support refused to help, citing the absence of an account opened with them. The reviewer is considering legal action against the account holder and potentially Currencycloud if the money is not returned within two weeks. The tone suggests frustration and a feeling of helplessness due to the lack of support.
Amine Albion’s review brings up a regulatory concern, questioning the use of Currencycloud’s license by RationalFX for European customers without RationalFX being listed as an agent on the DNB NL website. The reviewer also questions the lack of re-onboarding after their account was moved from Payrnet’s license to Currencycloud’s. This suggests potential compliance issues or lack of transparency regarding partnerships and regulatory oversight.
Nigel’s review provides a positive counterpoint, highly recommending Currencycloud and praising its ease of use, quick payments, and user-friendly platform. This positive review contrasts with the numerous negative reviews mentioning issues with customer service, frozen funds, and potential fraud.
Florin Ciurcanu’s review expresses frustration and concern about a “disappeared” transfer that Currencycloud claims to be unable to locate. The reviewer questions whether the service is a “scam”, suggesting a complete lack of resolution and accountability. This is a serious accusation that points to major issues with the platform’s tracking and handling of transactions.
Benoit Barbier’s review warns to “Be careful!” and states that Currency Cloud is a payment provider that offers account numbers to financial institutions with the management and timeframes are the longest never seen in the transfers. This highlights a concern about the speed and effectiveness of fund transfers done by the platform, and potentially lack of direct control over funds.
centraleast network’s review expresses concern and uncertainty, mentioning a 20-day wait for a payment to be processed through Currencycloud, with no feedback provided. They express hope that the company is not fraudulent and request help in resolving the issue. This review highlights a lack of communication and potential delays in payment processing.
Jason’s review reports a missing bank-to-bank transfer from the USA to a UK business that was sent through Currencycloud. The reviewer has been chasing the missing money for a week and has lost trust in both Anna Money and Currencycloud and states his money “got lost in the Clouds”. This indicates significant issues with payment processing, lost funds, and a lack of trust in the affiliated companies.
www.currencycloud.com likely a scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.