International travel agencies have the right to request that a competent state agency (the Vietnam Immigration Department, or VID) approve the entry, exit, or transit of tourists as stated in Article 13 of Decree No. 92/2007/ND-CP. This decree details the implementation of a number of the Articles of the Laws on Tourism, including regulations regarding the rights and obligations of international tourist agencies. International travel agencies, therefore, can legally request the VID’s assistance in approving visa Approval Letters for their tourist clients.
Jonathan
SCAMMED
SCAMMED. I got partway through the process, somehow it accessed the credit card details in my computer, but I didn’t finish because it seemed seedy. I didn’t complete the application, so they don’t have my passport photo etc., then I exited the site. Next day I discovered they had billed my credit card. You can get a vague bot-generated response from the website, but you cannot get through on the supposed 24/7 hotline phone number. The cost was US$97. If you use the Vietnam government site visa.gov.vt the cost is US$25.
Sharon van Vroenhoven
This website is an absolute scam
This website is an absolute scam. My visa for Vietnam was not approved on time, so I applied via this site (express service 139 dollars). They advertise with “ready in 24 hours”. After bussiness day 4 (!) I got an e-mail that my application was delayed. In the meanwhile, I had been to the Vietnamese Embassy in Thailand, applied for an express Visa via a different site (tip: My Vietnam Visa is reliable) and had missed two days of my trip to Vietnam. Once my application finally was approved through My Vietnam Visa, I applied for a refund. Two days later (when I already entered the country), they sent an e-mail with my approved visa. Bit late isn’t it? I applied for a refund, but they say that they don’t give a refund for an “approved” visa. The late e-mail implies that they did NOTHING for me. Also: their terms and conditions state that you only get a 50% refund for cancellations, which is fishy enough on its own. Their customer service is terrible. When I explained my situation, they sent an automatic e-mail that they “were working on it, but they can’t influence government policy”.
Nick Dahdah
Vietnam For Vacation site is American…
Vietnam For Vacation site is American based you must avoid unless you’re rich. I applied for 2 visas I was charged $120.00 & $80.00 US dollars, luckily I only got only one and got $80.00 refund when I realised the charges too expensive. The charges supposedly $25.00 US from Vietnam legit government site. The additional charges fluctuate as they say they cover you if you might need other help which are irrelevant to visa.the application is legit copy you fill the details,they send it on your behalf and charge accordingly
ND
Nila
FIRST & LAST… This is our first time going to…
This is our first time going to Vietnam, and there’s no visa on arrival. Been trying to get EVisa for the past a few days, no luck. every time I click ‘pay evisa’ always pops up small window saying failed payment and I haven’t even entered my card number or anything. A bit complicated, and I think it’s gonna be our first and last visit to Vietnam. I wish I knew how complicated it is just to get visa.
Gerda
False Advertising
Advertises that they do emergency visas online during holidays, but even after you make the payment – they are unable to fulfill their promise.
Đỗ văn Khánh
If there was a choice for uploading the…
If there was a choice for uploading the documents then it will makes it a lot better and smooth.
thanks khanh.top
Khaled Gazi
Sending the documents via email
In the main application there was no request for uploading the passport page And the airplane tickets with the hotel reservation. However, after one day they ask to send them via the email. Which makes the process get delayed one or two days. If there was a choice for uploading the documents then it will makes it a lot better and smooth.
Thanks
customer
thank so much
customer
Great service
customer
the visa service we purchased was the 4…
the visa service we purchased was the 4 hour option and visa was not processed in 4 hours and flight needed to be changed for a client.
visa was granted the following day
Stephen Swales
Very efficient and very helpful…
Very efficient and very helpful throughout the whole Visa process – highly recommended for anyone wishing to visit Vietnam.
customer
The letter of acceptance provided a…
The letter of acceptance provided a list of strangers names and passport numbers. This information should be kept private.
customer
Review
Dislike for bot accepted my visa
customer
Unreachable
I had used Visa Vietnam for the third time now. The first two times, I had received my approval letter within a dependable two day timeframe (even as I ordered over the weekend). And knowing such consistency, I ordered my third approval letter on Saturday evening with my flight to VN to take place on Thursday morning. However, this last one, I had only received an emailed approval letter after four days (7 hours after my flight had already departed). Worried, on day 3, I had emailed as well as tried calling their phone numbers which lead directly to voicemail. They are unreachable. I did not receive any notification of a delay to which I could have planned around. I now have to eat a non-refundable round-trip flight as well as non-refundable hotel booking because of the lack of service and communication.
customer
I was disappointed because you did not…
I was disappointed because you did not inform me before I pay the fees in in advance or you did not have a note in your website that you can not get me the Visa letter.
Alex Sorrell
I have used twice
I have used twice, would not use anywhere else.
Ayman El Hosseiny
Contradicting , Disappointing Response
I received an apology stating:
“currently visa on arrival to Vietnam is not approved for your passport”
Trying to unveil the reason by attaching granted valid USA & Shengen visas for same passport , the reply was :
“Please contact other agent if there is any possibility”.
For me the 2nd reply is contradicting the 1st one.
I just wasted my time & the payment was hold for few days without even declaring the reason not have the visa granted
Mark Solomon
Very fast and efficient thanks.
Mohamed Shalaby
Never reply to emails
You don’t reply to the support email. My visa got declined with no reasons and I now wanna know when I will get my refund. Please, respect your customers.
customer
Fast respond 👍🏻🙏
Below are the analyze and conclusion of us about above reviews
Review 1 (Jonathan): This review describes a clear scam experience. The user claims their credit card details were accessed without completing the application, and they were charged a significantly higher price than the official government site. The inability to contact customer support and the unexplained charge of $97 compared to the official $25 strongly suggest fraudulent activity. This review is very credible due to the specific details provided.
Review 2 (Sharon van Vroenhoven): This review details a failure to deliver on promised express service, resulting in missed travel days. The user points out the unfulfilled “24-hour” guarantee, the late visa arrival, and the questionable refund policy of 50% even for cancellations. The comparison with “My Vietnam Visa” as a reliable alternative and the complaint about generic customer service responses adds weight to the negative experience. This appears to be a case of poor service and potential misrepresentation.
Review 3 (Nick Dahdah): This review alleges that the site is an American-based intermediary charging inflated prices compared to the official Vietnamese government site. The user highlights a significant price difference ($120/$80 vs $25) and claims the extra charges are for unnecessary “help.” While the application process itself is described as a legitimate copy, the excessive fees point to a potential exploitation of customers seeking convenience. It is less a scam and more a very expensive intermediary.
Review 4 (Nila): This review expresses frustration with the payment process for e-visas. The repeated “failed payment” message without even entering card details indicates a potential technical issue or a poorly designed website. While not explicitly claiming a scam, the user’s negative experience contributes to the overall impression of a problematic service.
Review 5 (Gerda): This is a straightforward complaint about false advertising. The user states the website advertised emergency visas during holidays but failed to deliver after payment. This is another strong indication of a disreputable service, as it involves promising a service they cannot provide.
Review 6 (Đỗ văn Khánh): This review provides constructive feedback, suggesting the implementation of a document uploading feature. While positive in tone, it does indirectly point out a limitation in the current application process. This appears to be a genuine suggestion for improvement.
Review 7 (Khaled Gazi): Similar to Review 6, this review highlights the inconvenience of having to send documents via email after the initial application. The user suggests an uploading feature for a smoother process. The lack of uploading on the initial website could delay the visa approval, according to the reviewer.
Review 8 (customer): This review consists only of “thank so much” and a 5-star rating. Without additional context, it is difficult to assess its credibility. It could be a genuine positive experience, but it lacks specific details.
Review 9 (customer): This review simply states “Great service” with a 5-star rating. Similar to Review 8, it lacks detail and is hard to verify.
Review 10 (customer): This review indicates a delay in visa processing for a 4-hour option, leading to flight changes. While the visa was eventually granted, the failure to meet the promised timeframe is a significant issue, suggesting a lack of reliability.
Review 11 (Stephen Swales): This review offers a positive experience, praising the efficiency and helpfulness of the service. It is a counterpoint to the negative reviews and suggests that some users have had satisfactory experiences. Without the context of a negative reviews, this sounds likely that this user had a good experience.
Review 12 (customer): This review raises a serious privacy concern: the inclusion of strangers’ names and passport numbers in the acceptance letter. This represents a significant data breach and indicates a lack of security measures on the part of the service. A data breach such as passport details suggests a serious fault in this company.
Review 13 (customer): This review expresses dislike for a bot accepting the visa application. This comment is vague and doesn’t offer enough details to evaluate the legitimacy.
Review 14 (customer): This review details a severe lack of communication and a failure to deliver the visa on time, resulting in significant financial losses for the user. The unresponsiveness of customer support and the lack of notification about the delay are major red flags. The user states that they were using the company for a third time, with the previous times being positive. This suggests inconsistent service quality.
Review 15 (customer): This review criticizes the lack of upfront information about potential visa letter issues. The user feels they should have been informed before payment if the service couldn’t guarantee the visa letter. The user claims that the company failed to inform them beforehand that they could not get the visa.
Review 16 (Alex Sorrell): This review is a simple positive endorsement, stating the user has used the service twice and would not use anywhere else. While positive, it lacks specific details.
Review 17 (Ayman El Hosseiny): This review describes a confusing and contradictory experience, with the user receiving conflicting explanations for visa denial. The user expresses frustration and wasted time. The reasons for failure were contradicting. It seems there was no reasonable reason for the denial of the visa.
Review 18 (Mark Solomon): This review is a brief positive comment: “Very fast and efficient thanks.” Like other short positive reviews, it lacks detail.
Review 19 (Mohamed Shalaby): This review complains about a lack of email support and requests a refund after a visa denial. The lack of responsiveness from customer service is a recurring theme and a significant concern. It is claimed there was no reply to support emails, adding to the negative reviews.
Review 20 (customer): This review simply states “Fast respond 👍🏻🙏”. Lack of detail, however, it is positive.
visavietnamgov.com likely scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.