Visa Europe is a payments business; we bring more speed, security, and simplicity to consumers, retailers, banks, and governments.
L G
Most arrogant and not helpful employee…
Most arrogant and not helpful employee at the customer support team for german speaking clients. Wrote them, they offered me help. After replying to an other agent intervened and told the other one not to help.
David Rizk
Visa cash machines suck
I have been exposed to fraud 4 times in the last 10 years while using a cash machine. The last time 2 weeks ago and now I have to wait several weeks to get my money back. Visa Europe is a thief. This world is insane.
John Jennings
Completely Ignore by the Visa Ivory Tower
I desperately wanted to cancel a Visa credit card transaction a couple of days ago and because I could not get through to my bank on the phone, I emailed Visa Europe to ask for assistance in canceling the payment. The reason was that the service I was receiving from the merchant was complete rubbish, which I told him several times.
Now I know Visa Europe are a little bit above this level of dispute but a courteous company might have made a quick call on my behalf to the bank or indeed cancelled the transaction themselves.
But not so, they did not even answer my email (any of them!), much less put them selves out by cancelling the transaction. So thanks for nothing Visa Europe. I don’t know what you do all day in your ivory tower but you don’t much care about your customers that’s for sure.
Barry
So VISA had a breakdown in their system…
So VISA had a breakdown in their system last night, Like hundreds of thousands of others my payment was declined. This morning they apologised BUT what they failed to say was that debit cards WERE debited with the amount of the purchase made. My supplier confirmed it was declined but my Bank confirmed that it was authorised by them and it was VISA that declined the payment. My Bank balance has been reduced because of this purchase and I am expected wait between 3 and 5 days before that money MIGHT BE returned to my account. BE HONEST VISA ABOUT THIS PROBLEM AND WARN YOUR CUSTOMERS THAT THIS HAS HAPPENED and they will need to check their statements.UNTIL this money has been returned to their accounts. If it hasn’t been returned they do not want you to contact them but speak to the supplier who took your card details. A bit of a cop out I think. They caused the problem they should sort it out.
Frank
tapeworms of the credit card world
With a 2.75% charge applied to non-Sterling purchases, VISA doesn’t seem satisfied with the fact that it creates money out of thin air and charges the ordinary people on that manufactured money. Try buying anything outside the UK with your VISA card and you can add almost 3% to the purchase price. If you thought the fun stops there, understand that VISA also gives you a lower exchange rate on the purchase price than the actual daily currency exchange rate. Today, for example, the GBP to EUR exchange rate is 1.13 euros to the pound. Yet VISA only gives you 1.09 euros to the pound.
Adding all this up. If you purchased a 1000 euro item online in Germany today using your VISA card, you can expect to pay 1027.50 euros for it. When paying your credit card bill in pounds you’ll be paying £942.66 for an item that is worth £884.95. Or £57.71 more than the purchase price. That’s a price increase – or ‘charge’ – of 5.77% just for the honour of using their plastic.
*****Thankfully, there are credit card companies that DON’T charge you non-Sterling transaction fees. With these, you can buy items and services in euros, adding 0% to the purchase price. You can find these by searching the phrase ‘moneysavingexpert Travel Money Card Credit Eligibility Calculator’. This will give you a comparison between card providers who charge 0% and your likelihood of having the card application approved.
There are also bank transfer companies that give you better rates than your own bank. Try moneytransfercomparison dot com.
Below are the analyze and conclusion of us about above reviews
The provided reviews for Visa Europe paint a largely negative picture. Let’s analyze each one:
Review 1 (L G): This review focuses on poor customer service. The user describes an interaction with the customer support team where they felt deliberately ignored and denied assistance. While a single negative experience doesn’t necessarily indicate a scam, it does highlight potential issues with customer support responsiveness and internal communication. The frustration expressed suggests a genuine, albeit isolated, negative interaction. It doesn’t point to fraudulent activity, but rather a failure in service delivery.
Review 2 (David Rizk): This review attributes personal fraud experiences at ATMs to Visa Europe and calls the company a thief. This is a serious accusation, however, it’s important to note that fraud at ATMs is a complex issue that doesn’t automatically implicate Visa Europe. Visa facilitates transactions, but it’s the banks and ATM operators who are responsible for security. The user’s frustration is understandable, but blaming Visa directly might be misplaced. The review suggests a lack of understanding about Visa’s role and the overall security landscape of ATM transactions. It doesn’t provide evidence of Visa Europe intentionally engaging in fraudulent activity.
Review 3 (John Jennings): This user expresses dissatisfaction with Visa Europe for not assisting in canceling a transaction due to poor service from a merchant. The user acknowledges that Visa Europe might be above such disputes but expected at least a courteous response. The complaint centers around a perceived lack of customer care and responsiveness. While frustrating for the user, it doesn’t suggest any fraudulent intent on the part of Visa Europe. The user’s expectation that Visa Europe should directly intervene in a merchant dispute is likely unrealistic. The review is more about unmet expectations than a scam.
Review 4 (Barry): This review details a system breakdown within Visa that resulted in declined payments despite debit cards being charged. The user criticizes Visa for a lack of transparency and for not taking full responsibility for resolving the issue. The issue seems to be a widespread system glitch, not an isolated incident of fraud. The user’s frustration stems from the inconvenience and the perceived lack of direct support from Visa. The review provides a detailed account of a service disruption and raises questions about Visa’s handling of the situation. However, there’s no indication of malicious intent or a deliberate scam.
Review 5 (Frank): This review complains about the fees and exchange rates associated with using a Visa card for non-Sterling purchases. The user provides a detailed breakdown of the additional costs, highlighting a significant increase in the purchase price. The review is a critique of Visa’s pricing policies, specifically the foreign transaction fees and exchange rate markups. While the user considers these practices unfair, they are not necessarily indicative of a scam. These fees are typically disclosed in the cardholder agreement, even though they may be perceived as excessive. The review aims to inform consumers about the costs associated with using Visa for international transactions and encourages them to explore alternative payment methods. It doesn’t accuse Visa of fraudulent activity, but rather of employing unfavorable pricing strategies.
visaeurope.com likely legit
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.