Paulina Karczmarek
Too expensive but did the job
I didn’t check for different websites offering application for ESTA. If I did, I would find the official website (esta.cbp.dhs.gov) where ESTA costs $21 instead of $129 on usimmigrationassistance.org. Although crazy expensive, they did what they promised in less than a day and I confirmed on the official website that my ESTA was approved.
usimmigrationassistance.org put on their website that they are NOT affiliated with US government – which is honest. I wish they also honestly wrote their price in advance and the comparison of ESTA prices between them and the official site, so that the customers have this knowledge before they proceed to payment.
Yone Van Beek
Misleading website
Misleading website. Expensive. Found out too late I was using the wrong website. Requested a refund. Hope they will honor their own refund policy
Nina Kvalheim Engevik
Det er mulig å få tilbake behandlingsgebyret
Det er mulig å få tilbake «behandlingsgebyret» på kr 118$
Mannen min og jeg ble trekt 139$ for ESTA. Ble etterpå klar over at prisen skulle være 21$. Sperret bankkort, og bad banken om nytt.
Vi svarte på e-post fra U.S.Immigration hvor autorisasjonen ble sendt som vedlegg, og ba om pengene tilbake. Vi fikk beklagelse og løfte om pengene tilbake.
Et døgn etter fikk vi 118$ inn på konto.
Litt usikker på om vi skal stole på at autorisasjonen er gyldig.
Oppdatering: Har nå sjekket ESTA-registreringen på den officielle siden: esta.cbp.dhs.gov (https:// og .gov er tegn på at man er på den offisielle siden til US goverment)
og får bekreftet at den er autorisert.
My husband and I were charged $139 for ESTA. Later I realized that the price was supposed to be $21. Blocked the bank card, and asked the bank for a new one.
We responded to the email from U.S.Immigration where the authorization was sent as an attachment, and asked for the money back. We received an apology and a promise of a refund.
A day later we received $118 in our account.
A little unsure whether we should trust that the authorization is valid.
Update: I have now checked the ESTA registration on the official website: esta.cbp.dhs.gov (https:// and .gov are signs that you are on the official website of the US government) and it is confirmed that it is authorized.
mark
These fees are option so request instant cancellation and refund.
My wife made the same mistakenly using of these fake agencies (obviously I got the blame 🙂
She emailed them telling them she isn’t paying these rip off fess and will request a chargeback from her credit card. They instantly cancelled the fee and only took the $21 original ESTA fee.
Reading the small print it says these fess are optional and any business getting multipule chargeback requests will have big problems with their merchant so this is a good reason.
Niels Gerner
Scam!!!
Scam!!!! – U.S. Immigration Support is not the governmental ESTA office
Kitten Smog
It says they charge $21 but actually…
It says they charge $21 but actually isn’t the official US immigration website and charges $120. Watch out.
Below are the analyze and conclusion of us about above reviews
Review 1 (Paulina Karczmarek): This review highlights the core issue with usimmigrationassistance.org: exorbitant pricing compared to the official ESTA website. While the reviewer acknowledges that the service did deliver on its promise of obtaining ESTA approval, they express dissatisfaction with the lack of upfront transparency regarding the price difference. The reviewer correctly points out the honesty in the disclaimer about not being affiliated with the US government, but criticizes the lack of price comparison transparency. The fact that the ESTA was indeed approved and verifiable on the official site lends some legitimacy to the service’s ability to process applications, but the ethical concern surrounding the price markup remains central.
Review 2 (Yone Van Beek): This review is short but direct. The reviewer feels misled by the website and considers it too expensive, realizing only later that they were on the wrong site. The request for a refund indicates a strong level of dissatisfaction and a perception of being overcharged, further reinforcing concerns about the website’s pricing practices and potentially misleading advertising. The user hopes the refund policy will be honored, suggesting uncertainty about the company’s commitment to customer satisfaction.
Review 3 (Nina Kvalheim Engevik): This review provides a valuable insight into the company’s refund practices. While initially feeling ripped off by the inflated price of $139 compared to the official $21, the reviewer successfully obtained a partial refund of $118 after contacting customer service. Crucially, the reviewer verified the ESTA approval on the official US government website (esta.cbp.dhs.gov), confirming that the application was legitimately processed despite the high fee. This suggests that the service, while overpriced, does deliver a valid ESTA. The fact that a refund was issued, although not the full amount, might suggest at least a partial willingness to address customer complaints about the high fees.
Review 4 (mark): This review shares a similar experience of accidental use and subsequent price shock. However, it highlights a proactive strategy: threatening a chargeback. This approach seemingly prompted the company to waive the additional fees and only charge the standard $21 ESTA fee. The reviewer’s mention of “optional fees” found in the small print suggests that the higher price isn’t necessarily mandatory but perhaps presented as a default option. The observation that chargeback requests pose a threat to the business’s merchant account offers a potential explanation for their willingness to negotiate the fees, further suggesting price gouging practices.
Review 5 (Niels Gerner): This is a concise and strong statement labeling the website a “Scam!!!” due to its non-governmental status. While not providing specific details beyond that, it echoes the concern expressed in other reviews about the website’s potential to mislead users into believing it is the official ESTA application portal and charging excessive fees.
Review 6 (Kitten Smog): This review reinforces the warning about the site not being the official US immigration website and charging a significantly higher price ($120) than the official $21 fee. The review warns others to be cautious, reinforcing the general consensus about the site’s misleading advertising.
usimmigrationsupport.org likely scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.