The United States Department of State, often referred to as the State Department, is the United States federal executive department that advises the President and represents the country in international affairs and foreign policy issues.
Idiot Detector
Fast and Easy
I’m genuinely impressed! I submitted my passport renewal online through the travel.state.gov website on May 4th, 2025, using a photo I took myself—and my new passport arrived just two weeks later, on May 18th! I rarely write positive reviews for government agencies, but the speed, efficiency, and ease of this process deserve real recognition. Kudos to the team at the State Department for delivering such outstanding service!
Marc Shepherd
FAST
FAST! Online passport application was easy and simple. Just as important was the speed in which I received it. Filled it out on a Saturday and received it 4 days later. I went the normal route and not expedited. Good work! Thanks for the efficiency!
Carlene Primus
Thank you
Thank you, for the processing and renewal of my passport book and card. Even though the hiccups the transparency was helpful and appreciated.
Tamatha Coatney
This has been a joke and a nightmare I…
This has been a joke and a nightmare I renewed my passport by mail in April and then decided to expedite my passport because my sister and I had a humanitarian trip to do for a lady in Romania that needed help so June 23rd was the date. I expedited my passport on May 10th got a email back that they would try to process within 72hrs…did not happen I called June 13th now I literately have 10days she took my name date if travel and card info and informed me I should get my passport the 21st if no one contacts me by the 15th call of course wait times are over and hour I could not reach anyone till the 16th and got the most rudest curt person who just said there are no appointments…apparently to go to a place to expedite which was never explained. So no help I call the next week still no help and are the chances I get the same rude person by then it’s past the 23rd and I can leave on the 26th… she proceeds to tell me the systems are down call back in an hour. Well I missed my flight my sister was able to go so now I’m out of money and a ticket and a passport. You people suck there’s no accountability and you lie about email updates for your passport…get off your bottoms and get these passports mailed out or give at least partially our money back …makes no sense to spend that type of money for a RENEWAL!!! And no communication! Not happy!!!!
Lisa Clemons
Not legitimate, BEWARE
Had to give one star to be able to leave a review. As far as I can tell, this website is not legitimate for renewing a passport on line. We paid to have my husbands passport expedited. Three months later, we are still waiting and our out of country trip is two weeks away. The on line status continues to say it is “processing.” Do not waste your time with this on line agency. My neighbor went through the post office three months ago and received her passport in one month. This agency is a rip off. They took our money to expedite his passport but, didn’t hold up their end. Now we are out money AND we still don’t have a passport and now will lose thousands on a planned trip. BUYER BEWARE.
Rowena Ruff
This has been a nightmare
This has been a nightmare. I went to a Fed Ex store to renew my passport. I thought it was so convenient, and that my passport would arrive in plenty of time. Two weeks later, it started to be maddening as I got emails saying the check amount that Fed Ex told me to write was wrong, and I needed to sign 2 more places. After the website didn’t work, I actually talked to a customer service person who admitted the site was usually not working, and she told me how to tweak it to print off the application to re-sign. I fed ex’d those forms to somewhere in Florida with my identifying info. Then 2 weeks later I received an email that said my passport is unfinished and to log in to finish it. The site never works. I can’t log in. I’ve called numerous times and have been on hold for over an hour. When I finally reached someone, they are rude and can’t help me. Some even transfer my cell to someone they say can help me, and I have to wait another hour, and that person can’t help me. The runaround is a ploy to kick the can down the road – they don’t care. Now I’ll have to declare my passport lost and travel to a passport agency. I’m out $600. I will dispute the charges, but that money is probably not recoverable. This agency is despicable. Who is in charge??? My advice is to go to the post office or if you’re lucky to live near a passport agency, then go there. Don’t waste your time and money dealing with this inept agency. I still can’t figure out who is behind this scam. It’s a shame Fed Ex uses them to process passports. I felt better reading the scathing reviews because at least I know I’m not alone.
Sue Moulton
Please stop this completely inept system!
Someone has got to stop this completely inept system. The first time it really hit me how corrupt the country is and my hard earned $$$ are feeding crooks. It does no help to call. It does no good to expedite. The website is broken most of the time I try to log in and get an update. No one knows anything, I get routed round, 3 1/2 hour phone wait time. First call says no issues. Everything ok. Next call a person tells me an issue with my photo and don’t complain or she won’t help, third person says no issues. Blue envelope next to my id? No, hmmm. we don’t know. You’re just SOL. Not going out of the country any time soon.
Netts
Applied for a passport online through…
Applied for a passport online through their pilot program 6 weeks ago. Paid for expedited processing which should have been 3-5 weeks and still haven’t received an update on my passport & my travel is upcoming. Their customer service reps are useless and I helpful because they’re not able to see anything in the system. Now I’m left having to wait 2 weeks before my travel date to submit an in person passport request because of these the incompetence & laziness that is this department. Sad and pathetic they’re.
Antonio
Government Insanity
It is beyond INSANE that COVID restrictions have been lifted and you still have to make a freaking appointment online. Its all crazy that you can live in west virginia and they attempt to give you an appointment in arizona
Tandra Martinez
Passport expedited services within 7…
Passport expedited services within 7 weeks was well worth the extra fee’s and shipping price. I received my Passport in the expedited timely manner that i was told it would take, actually a little sooner than I thought 🍀
For anyone planning a trip and need assistance quickly with expedited US Passports this is the way to get it done. I’m very pleased with your service and recommend it to all who read my review.💫
Lopez
I paid expediting fees for 5 passports…
I paid expediting fees for 5 passports 4 came after 2.5 months and 1 never came until 3 months stating a it needed redo a signature..I did exactly what they asked and sent it back with the prefilled envelope that was attention to Celeste, F . For application 686905726 still no response and it’s still not updated in the system that it’s received! The customer service number is awful a 2-3 hour wait with people that don’t seem to know anything and are extremely rude ! So are the supervisors! No appointments available ever even if your flying out in 2 weeks or within 72 hrs.This is very draining and depressing now one of my minor has no passport to travel with the rest of his family ..we’ve already rescheduled our trip one time and paid ofcourse a lot more money and I’m just sad that any business would operate like this ! COVID or not this is beyond unacceptable!
roy ulukivaiola
in need of passport urgently?
in need of passport urgently? department of state is your go to!
just need to take your itenerary, application & i.d & passport pic. you can get get it same day cause i did! i went to the one in San Francisco California
Below are the analyze and conclusion of us about above reviews
The first review, by “Idiot Detector,” is overwhelmingly positive, praising the speed and efficiency of the online passport renewal process through travel.state.gov. The reviewer specifically mentions submitting their application online and receiving their passport in just two weeks, which is a very quick turnaround. This positive experience contributes to the legitimacy of the website and process. The level of detail, including the dates, adds credibility.
The second review, by “Marc Shepherd,” also reports a very positive experience with the online passport application process. The reviewer emphasizes the ease and speed of the application, claiming to have received their passport only four days after submitting the application online through travel.state.gov. This echoes the previous review and further supports the legitimacy and efficiency of the online service, or at least the *possibility* of efficiency.
The review from “Carlene Primus” is generally positive, awarding four stars. While not as glowing as the previous two, it expresses gratitude for the processing and renewal of the passport book and card. The mention of “hiccups” suggests there were minor issues, but the overall transparency and helpfulness were appreciated. This acknowledges potential problems while still providing positive feedback, enhancing its authenticity.
The review by “Tamatha Coatney” describes a highly negative experience. The reviewer details a series of frustrations with the expedited passport renewal process, including missed deadlines, unhelpful customer service, and a missed humanitarian trip. The reviewer states they expedited their passport on May 10th and were told it would be processed within 72 hours, but that never happened. This suggests a serious failure in the expedited service and poor communication from the State Department. This raises concerns about the reliability and efficiency of the passport renewal process. The specific details make it sound credible, even though it’s negative.
“Lisa Clemons” also gives a 1-star review, expressing strong dissatisfaction and warning others that the website is not legitimate *for expediting passports*. The reviewer claims to have paid for expedited service three months prior, and still hasn’t received a passport. They also claim that the online status continues to say “processing”. The reviewer compares their experience to their neighbor who had a passport renewed through the post office in a month, which highlights the perceived inefficiency of the online service. This strongly suggests issues with the expedition services. While they don’t specify travel.state.gov, their negative experience suggests the passport renewal process may not be reliable.
Rowena Ruff’s review describes a “nightmare” experience. They used a FedEx store to supposedly renew their passport. The issues they describe are numerous: incorrect check amounts, multiple requests for signatures, a non-working website, long hold times on the phone, and rude customer service representatives. They ultimately declare their passport unfinished and are unable to get help. This sounds more like a scam related to Fedex rather than the US Department of State directly, but it mentions customer service is rude, and they might need to declare their passport lost and travel to a passport agency. This paints a very negative picture of the passport renewal process and raises serious concerns about the competence and customer service of some affiliated agency.
Sue Moulton’s review expresses extreme frustration with the system. They are convinced the country is corrupt. She complains about a broken website, long phone wait times, and inconsistent information from customer service representatives. They seem to be facing numerous issues and have had no success in resolving them. It’s a general complaint about the entire process, which makes it harder to pinpoint a specific scam element, but it contributes to an overall negative impression of the system’s effectiveness.
Netts describes applying for a passport online and paying for expedited processing six weeks prior, yet they have received no updates and their travel is upcoming. They find customer service useless, unable to provide any helpful information. This experience paints the passport department as incompetent and lazy, forcing the reviewer to consider an in-person request close to their travel date. This highlights issues with the expedited service and raises concerns about meeting travel deadlines. While it could be a legitimate complaint about the normal inefficiencies of government, the fact that expedited service was not delivered as advertised, and customer service was unhelpful suggests incompetence.
Antonio’s review focuses on the appointment system. While brief, it points to continued COVID-era restrictions being overly burdensome and causing inconvenience. The mention of being offered an appointment in a distant state highlights the inefficiency and lack of consideration in the appointment scheduling process.
Tandra Martinez’s review provides a positive contrast, saying that the expedited service was “well worth the extra fees.” The reviewer received their passport sooner than expected. They recommend the service to others. This positive account supports the legitimacy of the expedited service, at least in some cases, and suggests that it can be effective for those needing assistance quickly.
Lopez’s review details a complex and frustrating experience involving five passports. They paid expediting fees, but one passport never arrived, requiring a re-signature. Even after complying, there has been no update and customer service is unhelpful and rude. The reviewer faces potential travel disruption for their family due to the missing passport and expresses sadness over the business’s operational failures. This review points to issues with passport processing, poor customer service, and potential failures in communication and tracking. The issues mentioned are failures in communication and tracking.
Roy Ulukivaiola’s review reports a successful experience in obtaining a passport urgently. They went to the San Francisco office with the required documents and obtained their passport the same day. This positive account suggests that in-person services can be efficient and reliable, providing an alternative to the online or mail-in process for urgent cases, and it supports the existence of a legitimate process for urgent passport needs.
travel.state.gov likely legit, but services can be unreliable and third-party services are suspect.
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.