Diana Dowell
Renewed visa
Renewed visa. Received new visa within a few hours of application.
Keashaw Singh
My good experience with migration…
My good experience with migration experts.
Good staff
Karmar
I had to make quick travel arrangements…
I had to make quick travel arrangements for Australia, my daughters Aus passport had expired but she was travelling on a british one. Let’s say I was stressing to say the least. I struggled to find the answers I needed. My husband used Migration Expert for other times he has travelled. They got back to my query within no time and gave me the info I needed. I then organised the visa through them and once again it came in faster than expected. I cannot rate the company highly enough and will using them for all future visa applications. Big thank you to them!
waruna
Great Experience!
Fantastic experience from start to finish. The consultant was professional, empathetic, and extremely knowledgeable. I left the session feeling well-informed and supported. Highly recommend!
Mario
Exceptional consultation service!
Brilliant service! The consultant was extremely professional and provided insights that were very helpful. I am very pleased with the consultation I had and would recommend it to others..
SisitO
Dear Trustpilot Visitors,
Dear Trustpilot Visitors,
I am compelled to share a cautionary tale about my recent experience with Migration Expert Australia, hoping to save others from a similar ordeal. My wife and I were eager to celebrate our wedding anniversary with a trip to Australia, but our dreams were shattered due to the negligence, ignorance, and lack of professionalism exhibited by the institution’s agent.
It’s essential to debunk the illusion presented in their advertisements. After payment, expect complete silence if your visa is rejected due to their mistake. Emails will go unanswered, leaving you in the dark.
Let me recount my experience for you. When applying for a tourist visa, I held a marriage visa in another country with my dual-national wife. Shockingly, the assigned agent(Sh.G) lacked basic knowledge about the marriage visa type and its implications, forcing me to seek guidance from an AI, ChatGPT.
Equally concerning was the agent’s inability to provide crucial information about the factors influencing a successful tourist visa application. Left without answers, I sought guidance from another lawyer, incurring an additional fee.
Despite my efforts to submit correct documents based on the lawyer’s advice, a critical error occurred – the agent forgot to attach them to the application. The Australian government cited a lack of proof for these documents, resulting in visa rejection.
Subsequent attempts to seek compensation for the AUD 1,600 spent were met with silence from both the institution and the agent. I share this to caution you – the promises made by this institution are not honored, and your dreams may be easily toyed with.
As you explore reviews on Trustpilot, please consider my experience. The institution may attempt to respond with apologies or deflect responsibility, but my intention is to inform you, the reader, about the reality of dealing with this institution.
Don’t blindly trust the Trustpilot score. My unfortunate experience serves as a reminder that not all promises are kept, and the reliability of this institution is questionable.
Update after the immigration Firm reply: I was sure that the feedback would be invaluable for your institution. If you want to know which applicant am I, you can easily ask your EXPERT agent SH.G! In addition, you can check your mail inbox and find several E-mails I sent you with this subject.
Sisito is My nickname. My given name is Amin.
Youssef
Paid $200 for nothing – Just a SCAM
Paid $200 for nothing.
Paid for an online video consultation service in 27/08/2023 for the call to be in 28/08/2023, I joined the call 10 minutes late because the invitation came to me on the spam mailbox, when I joined I found out that the consultant has already left.
Sent an email to request a reschedule and after many slow replies from the consultant’s side we agreed to reschedule the meeting to be on Tuesday 05/09/2023, joined the meeting 10 minutes earlier this time and to my surprise the consultant never showed up even after 30 minutes of the agreed start time.
Requested a refund through and email then got a call from someone clams to be an account manager, apologized to me and asked me to some questions about my application and said he will be following up and he will make sure that I get the level of service I expect.
Sent many emails to find the same consultant who didn’t join my calls or respect my time replying that this account manager is currently so busy and can’t reply. (Totally joke)
I asked for a refund again and no one replies to my messages now.
It’s just a SCAM with a good looking website, in this company no one respects your time or even respect his/her job.
Jenna Siena
knowledgeable consultant
The consultation services provided by Migration Expert Australia were outstanding, offering highly professional advice from a knowledgeable consultant.
Ha Trinh Thu
Superb consultation service
Superb consultation service at Migration Expert. They turned the complex migration process into a simple task. Kudos to the team!
Anne Nguyen
Top-tier service from Migration Expert!
Their consultation was comprehensive and made the migration process a breeze. A+!
Ha Hai Hung
Exemplary Telephonic Assistance
I am incredibly pleased with the telephone consultations provided by Migration Expert Australia. The staff was patient, understanding, and always ready to guide me through the complex migration process. They turned what seemed like a daunting task into a manageable one. A big thank you to their dedicated team!
Kate L
Relocating to Australia smooth and stress-free
Migration Expert made the process of relocating to Australia smooth and stress-free. Their expertise and support were invaluable throughout the entire process.
John
thoroughly impressed with the level of service
I recently paid for a consultation with Migration Expert Australia, and I was extremely impressed with the service I received. The migration agent who assisted me was able to navigate my visa options with ease and provided me with valuable advice that helped me make an informed decision. I was so impressed with their expertise and professionalism that I decided to select their Premium migration service to fully manage my visa application. I have been thoroughly impressed with the level of service I have received so far, and I have complete confidence that Migration Expert Australia will continue to provide me with the support and guidance I need throughout the application process. I highly recommend their services to anyone looking for reliable and trustworthy migration assistance.
Smart
new Passport-Nr
when i enter my new Passport-Nr: xnxnnxnn
then you don’t accept this, you want xnnnnnnn, but that is not my number. i can’t email you, i must make an appointement and pay a lot for your error…
Ralph Skerra
Migration Expert Aus. You may like to give this one a “wide berth”.
our Story
We visited the nice Migration Expert Aus.site
It looks good. Although no real proof of its performance. It appeared, then to be possibly ok . 19March 2020, we take the risk and join up.
We paid for services over $2k for their services to help with our visa.
Web site is responding with invoice and order confirmation and providing LogOn details and a form to fill out with links to 3 more documents.
We started downloading & filling out the forms, providing a lot of personal details…and logged out to organize our documentation. Then we found that the additional 3x forms attached as links to the 1st form do not work. Dead end.
We log in (several times) to initial web page with log in details provided by them but only limited details of previous correspondence and work documents are now visible (bother).
The Web page suggests to use their help chat page.
But to get chat help you need to log in again to different page: “We are here to help..” chat area although we already logged into their initial secure web page (bother). Oh no ! this time the provided LogOn password doesn’t work. Dead end again.
May be we could ring Melbourne Tel No., or we check if this web service is for real, now we search here at Trust Pilot. Turns out Trust Pilot is a service provider to Migration Expert Aus. and seemingly with reviews to match.
Migration Expert Aus ” ..in my personal experience after paying them … a lot of money, no functional web pages or attachments, giving out very personal data, and ongoing prolonged demand to logg on and so on…. very frustrating…”.
You may like to give this one a “wide berth”.
Emma Donaldson
SCAM!
SCAM!
I paid for a telephone call consultation and never received the call. I called the office over ten times and it was clear the person was picking up the phone and then hanging it up immediately.
CLEARLY A FRAUD
Chris Hutchings
Did not answer any calls
Did not answer any calls. Is this a fraud?
KETKARNDA SOAPE
thanks for a great and quick services.
GERHARD KUENZLER
A good service in a short time
Aj
Poor service is an understatement they are worst
Well what do I say , absolute shambles, horrible experience talking to someone who didn’t have a clue what she was talking about ,even though she claimed to be a qualified migration consultant. Did not help me with any queries I had and could not answer my questions , on top of this she tried to recommend me a doggie way of getting a PR . She kept repeating being British means nothing which just annoyed me to death . I can keep On writing But don’t want to waste my time anymore dealing with this company. I’ll be writing to their CEO if there is one ,about how I felt , pure waste of time and rip off £75/ 30 min. Shame on you migration expert stop using 3rd party consultant To attract more clients
One last thing I gave them 1 star because I didn’t have no option to give them 0 or negative star 🌟. ******Frustrated ******
Below are the analyze and conclusion of us about above reviews
Diana Dowell Review:
This is a brief, positive review stating a successful visa renewal within a few hours. It lacks detail, but the specific mention of a visa renewal and quick turnaround suggests a potentially legitimate experience. However, the brevity makes it difficult to fully assess its authenticity. The lack of specific details raises a slight flag, as genuine reviews often include more context.
Keashaw Singh Review:
Similar to the first review, this is a short, positive comment praising “migration experts” and “good staff.” The lack of specificity makes it hard to verify its genuineness. It’s the kind of review that could be easily manufactured. The terms are very generic.
Karmar Review:
This review provides more context, detailing a specific situation involving an expired Australian passport for their daughter and urgent travel arrangements. The reviewer mentions a previous positive experience with the company (“My husband used Migration Expert for other times he has travelled.”) and highlights the speed of service. The level of detail adds credibility, making it seem more likely to be a genuine positive experience. The specific example is a good sign.
Waruna Review:
This is another positive review, focusing on the professionalism, empathy, and knowledge of the consultant. It’s somewhat generic in its praise (“Fantastic experience,” “well-informed and supported”) but still points to a positive interaction. While positive, it could also be a template review that doesn’t contain specific information about a personal experience.
Mario Review:
This review mirrors Waruna’s, highlighting the consultant’s professionalism and helpful insights. It’s a brief and positive assessment of the consultation service, recommending it to others. The language used is quite similar to other positive reviews, which raises a small question of authenticity.
SisitO Review:
This is a lengthy and detailed negative review detailing a very poor experience. The reviewer recounts a specific situation involving a marriage visa, an allegedly incompetent agent, a missed document attachment, and a rejected visa application. The reviewer claims that attempts to seek compensation were ignored. The level of detail and the specific accusations make this review appear more genuine, even if it is negative. The mention of a specific agent (Sh.G) adds to the credibility. The reviewer updates the review to mention an expected response to the feedback, indicating active engagement.
Youssef Review:
This is another detailed negative review. It describes a failed online video consultation experience, including missed appointments, delayed responses, and a lack of refund. The chronological account of events and the frustration expressed make the review seem legitimate. Claiming it’s a scam with a good-looking website is a serious charge.
Jenna Siena Review:
A short, positive review highlighting the “knowledgeable consultant.” It is very similar in tone to other positive reviews, and lacks specific detail, it could be genuine or fabricated.
Ha Trinh Thu Review:
Another brief, positive review praising the consultation service for simplifying the migration process. It’s very similar in tone to other positive reviews, could be fabricated.
Anne Nguyen Review:
A short, positive review praising the comprehensive consultation. The brevity and generic language are concerning.
Ha Hai Hung Review:
This positive review is more descriptive, praising the patience and understanding of the staff during telephone consultations. It emphasizes the ease with which the consultant managed the complex migration process.
Kate L Review:
A short, positive review emphasizing the smooth and stress-free relocation process to Australia due to the company’s expertise. Very brief, lack of specifics.
John Review:
This review is quite extensive, detailing a consultation experience and the subsequent decision to use their Premium migration service. It highlights the agent’s ability to navigate visa options and provide valuable advice. The reviewer expresses confidence in the company’s support throughout the application process. The level of detail adds considerable credibility.
Smart Review:
This is a negative review related to a technical issue with passport number input on the website. The user complains about the system not accepting their passport number format and the difficulty in contacting customer support without paying for an appointment.
Ralph Skerra Review:
This is a lengthy and detailed negative review detailing a problematic experience with the website, non-functional forms, and login issues after paying for services. The reviewer also mentions that Trust Pilot is a service provider to Migration Expert Aus.
Emma Donaldson Review:
This review states that the paid telephone call was not received and the person was hanging up the phone immediately. It calls the service a scam.
Chris Hutchings Review:
This very short negative review simply states calls weren’t answered and questions if it’s a fraud.
KETKARNDA SOAPE Review:
A very short positive review that says ‘thanks for a great and quick services’. No details
GERHARD KUENZLER Review:
A short positive review that says ‘A good service in a short time’. No details.
Aj Review:
This is a very negative review. It says the person spoken to didn’t know what she was talking about and then recommended a doggie way of getting a PR.
Migration Expert Australia: Likely a mixed bag with potential for both Legit and Scam experiences.
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.