Written by the company
Get your passport faster — without the guesswork.
HelloGov connects you with trusted couriers and guides you step-by-step, so you can skip the confusion and get it done right the first time.
customer
Fast and professional
Fast and professional
customer
No surprises but I did think I would…
No surprises but I did think I would get my old passport back just for memories. Cheers,
Don
Vicki Phelps
Passport
They were there step by step. I felt safe working with them. It was really a great experience!
Richard
The process was much too cumbersome
The process was much too cumbersome. Renewing a passport shouldn’t take more than a few minutes. We spent the better part of a week renewing ours!
Dione
Excellent
I needed my passport quickly and hellogov made the entire process worry free. They are hands on and respond to emails and calls.
Connie Hodgkinson
Passport experience.
At first I was very disappointed with the service after going to Taber City PO in SC. Twice I went only to be told they had no one to do passports. I called and was schudle to go to Myrtle Beach, SC. Once I got there there was no trouble. I was in and out quickly. The only thing I was worried that I would not get it in time since I was told it would take two weeks. To my surprise I received it within a week. Vert happy.
Kent
Very easy
Very easy. Efficient. I sent my old passport and had my new one within a month.
customer
Quick and Easy
Everything was quick and easy with no ambiguities.
customer
Excellent and professional detvice
Excellent and professional detvice! So helpful during the whole process.
Melissa
Very thorough
Very thorough – prompted me often to ensure things were done in a timely manner. The entire process took about 2.5 weeks. Definitely worth the money spent to expedite.
Robin Pastrana
Best online processing experience I’ve…
Best online processing experience I’ve ever had. The agent was very much in touch – provided guidance and checked in with updates throughout the process. I felt supported while I waited – never wondering when my passport was coming. I highly recommend this service.
customer
Follow up was good
customer
Wonderful and quick with instructions
Wonderful and quick with instructions, support and delivery.
Eric
Fast turn around just like promised
Fast turn around just like promised. Communicated throughout the whole process. Everything very user friendly. Highly recommend to anyone needing passport in a hurry.
customertodd steele
Great service
Great service
Sue
I was informed at every step of the way!!
I was informed at every step of the way. If I had a question it was answered very quickly. So happy I chose this company and would give excellent feedback for others to use you as well. Thank you!
customer
The people working with me were…
The people working with me were extremely helpful and patient considering my computer usage and understanding is extremely limited.
customer
Excellent service
GREAT! Loved that I got a call right after I submitted my application making sure I knew what the next steps were, and if I had any questions. Philip was patient and thorough. This is what I hoped for in paying a premium and I’ve gotten it so far.
Janah T.
Hellogov was incredibly fast and very…
Hellogov was incredibly fast and very responsive. They helped this whole process go smoothly and it was worth every dime! They texted, called, and emailed me to confirm things each step of the way and they kept me updated the whole time! Highly recommend!
Ali B
Wonderful experience
Wonderful experience. Excellent communication from start to finish. Passport arrived in timely manner. Highly recommend this service.
Below are the analyze and conclusion of us about above reviews
The initial statement “Get your passport faster — without the guesswork,” followed by a description of the service connecting users with trusted couriers and providing step-by-step guidance, reads like marketing material directly from the company. It’s promotional and highlights the benefits of using HelloGov, which is expected on a company’s website but should be recognized as biased.
The review titled “Fast and professional” is extremely short and lacks detail. While a positive 5-star rating is given, the absence of specific information about the experience makes it difficult to assess its genuineness. It could be a real review, but the brevity makes it less informative and potentially less trustworthy.
The review titled “No surprises but I did think I would…” is short but contains a specific detail: the customer, “Don,” expected to receive their old passport back. This level of detail adds a touch of authenticity and suggests a real customer experience, even though it’s a minor point.
Vicki Phelps’ review, titled “Passport,” expresses a feeling of safety and a great experience due to step-by-step guidance. The statement, “I felt safe working with them,” implies a degree of trust and reliance on the service, which is a positive sign. The concise and emphatic nature, while positive, could still benefit from more specific examples of what made the experience “great.”
Richard’s 3-star review stands out as the only negative one in the set. He found “The process was much too cumbersome,” stating it took the better part of a week to renew a passport, contrasting with the expectation of a few minutes. This critical feedback adds credibility to the review set as it is not uniformly positive. The specificity of the complaint about the length of time spent is a good indicator of a real experience, even if it is negative.
Dione’s “Excellent” review praises HelloGov for making the process worry-free and for being hands-on and responsive. The mention of responding to emails and calls is a concrete detail that adds credibility. This suggests active customer service and support, which is a positive sign.
Connie Hodgkinson’s review about their “Passport experience” is mixed. They describe initial disappointment due to issues at a local post office, but then express satisfaction with the service received in Myrtle Beach and the surprisingly quick delivery of the passport. This detailed narrative, including specific locations and a change in sentiment, suggests a genuine experience, lending it more weight than simple, uniformly positive reviews.
Kent’s “Very easy” review is another short and positive one. The terms “Very easy” and “Efficient” coupled with the timeline “within a month” indicates the service met expectations. The lack of specific details, however, diminishes its impact on overall credibility, similar to the first review.
The review titled “Quick and Easy” reiterates the ease of use, noting “no ambiguities.” Like other very short positive reviews, it lacks specific details that would bolster its credibility but doesn’t inherently seem fabricated.
The “Excellent and professional detvice” review, despite the typo (“detvice” instead of “device”), is positive and mentions being “helpful during the whole process.” While the typo slightly detracts from its professionalism, the sentiment is clear and contributes to the overall positive impression.
Melissa’s review emphasizes thoroughness and proactive prompting, leading to a 2.5-week process. The justification “Definitely worth the money spent to expedite” is a key detail showcasing the value proposition, which adds credibility and indicates a real transaction and perceived benefit.
Robin Pastrana’s review, titled “Best online processing experience I’ve…”, is enthusiastic, citing excellent communication, guidance, and updates throughout the process. Feeling “supported” and “never wondering when my passport was coming” are strong endorsements, and the recommendation of the service adds significant weight to the positive assessment.
The review “Follow up was good” is too short to analyze. While positive, it offers no specific details to support its claim, making it difficult to assess its authenticity.
The review “Wonderful and quick with instructions” is another concise positive statement. The mention of “support and delivery” suggests a comprehensive service experience, but the lack of specifics limits its impact on credibility.
Eric’s review focuses on the “Fast turn around just like promised,” communication, user-friendliness, and recommendation. This is a positive and reasonably detailed review, contributing to the perception of a reliable service.
Todd Steele’s “Great service” review is too brief to provide substantial credibility. It’s simply a positive statement without any supporting information.
Sue’s review emphasizes being “informed at every step of the way” and quick answers to questions. This highlights the responsiveness and communication aspects of the service, adding credibility and reinforcing a positive customer experience.
The review mentioning “extremely helpful and patient” people assisting with limited computer skills suggests a service that caters to a wide range of users, which is a positive attribute. The specific detail about computer usage adds a touch of authenticity.
The review detailing a call right after application submission, ensuring understanding of next steps, and complimenting Philip’s patience and thoroughness, is highly specific and suggests a real, positive interaction. The mention of paying a premium and getting the expected value strengthens the review’s credibility.
Janah T.’s review highlights speed, responsiveness, and smooth processing, making it “worth every dime.” The mention of texts, calls, and emails to confirm things each step of the way provides concrete examples of proactive communication and attention to detail, adding significant credibility.
Ali B’s review echoes the positive sentiment, citing a “Wonderful experience,” excellent communication, timely passport arrival, and a recommendation of the service. It’s a well-rounded positive review that contributes to the overall impression of a reliable service.
hellogov.com likely legit
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.