Written by the company
We are a UK Based Specialist Travel company providing Hajj and Umrah services since our inception.
Hundreds of Muslims have successfully performed Umrah and Hajj by using our services. Most
of them have become our repeat customers. Baitullah Travel is a company referred to by many
due to our international standard experience.
Muhammad Khan
I recently booked my umrah trip with…
I recently booked my umrah trip with Baitullah travels.Although it was ramadan and very busy time but every thing was well organised By maryam and Baitullah travels. Maryam helped me with all my queries and guide me. I’m definitely gonna use their services again.
Akamo Zaynab
If you want a successful and hassle…
If you want a successful and hassle free Umrah trip please no not book with this company they are scam and they have been threatening, ignoring and pushing me everywhere since I requested for my refund.
To be honest I am extremely disappointed that people will use Allah’s work to scam people.
I contacted this company for a umrah trip in march 2023 from one of their agent called Hina. The trip was booked for October 2023, after payment I did not get any feedback from them so I started chasing them for feedback. Unfortunately I was told Hina left the company and did not handover my trip bookings to them so I won’t be able to travel in October again.
Another agent moiz took over my bookings and rescheduled it for November 2023, this time I start chasing the details and kept sending reminder every week , I was told everything was booked and planned for. Coupled of days to the trip moiz stopped responding/ picking my calls I did used to call the main office and Faisal took over my bookings and said he will sort it out . I still did not get my details for the trip I kept calling and they kept giving me different stories and excuses.
A day to the said travel date after so many back and forth I was sent a visa for umrah and was told that unfortunately they would have to refund me because the 3rd party handling the trip ran away with everything and did not book the trip . I was told to go for another date which I refused and insisted on getting the refund they told me I would get .
I kept calling and chasing the refund eventually 2 month after (Feb 2024)I was refunded £500 out of the initial £1375.
I was told they will refund the remaining the following month, after a while Faisal stopped responding to my messages or calls.
Till this very moment I have not gotten the remaining refund from them . Every time I call them they either threaten me on the refund or ignore my call or give me excuse. They even went as far has giving me a wrong number to call and give my details.
For you peace of mind on your umrah trip please run from this company they are SCAM!!!!!!!!!!!
Latifa Rajab
I have got excellent service this agency specially Zain was very helpful and very good advisor
I have got excellent experience with the agency specially agent Zain was very helpful and very knowledgeable
Umer Munir
Excellent service
Excellent service
Mr Danish
Thanks for everything and best People and best Travel Ltd ❤️
Imam Hasan
Our umrah trip was great
Our umrah trip was great. We were seven people in a group. Everything was excellent, flights, hotels, transportation was first class. Thanks to Hiba, she organised everything for us.
Jibril Ahmed
Wonderful and always quick to respond…
Wonderful and always quick to respond to any questions Maryam 020 8080 3323
I am so grateful for your support and services
Kings
I went for Umrah in December 2024
I went for Umrah in December 2024, and I had the worst experience ever. For the love of Allah, do not trust this company.
I booked my ticket in February, and the person I initially booked with ran away to Pakistan. After that, another person, Faisal, took over. He changed my hotel in Makkah and didn’t pay for one day of breakfast, which caused me an embarrassing situation.
In Medina, Faisal changed my hotel three times, and I had to accept whatever was available. He claimed the hotel 4-star rating, but it was actually a 3-star hotel. When I arrived in Medina, it was a complete disaster. Faisal booked a room with 4 beds instead of 5. When I messaged him, he told me to “adjust myself.” After exchanging several long messages, he said he would send his vendor. I waited 4–5 hours, but no one showed up, and I lost all hope.
I even tried to get an extra bed, but it wasn’t available. Faisal then suggested I get a child’s bed and promised to compensate me. But why would you book 4 beds instead of 5 without informing the customer?
The hotel in Medina was so bad that my kids fell sick. I left an honest review about my experience, and now Faisal is accusing me of lying and pressuring me to remove the review. He’s offering vouchers as compensation, but who wants vouchers after going through such a terrible experience?
If you want a hassle-free Umrah experience, do not use this company. They will mess you around, and even if you leave an honest review, they’ll continue to harass you.
Thank you for reading.
Rukhsana Bhatti
My first umrah trip
It was my first umrah trip. Saad Ullah was very helpful in planning my umrah. He was attentive and on call whenever I had a question. I was a little disappointed with our hotel in Madinah but apart from that it was a pleasant umrah trip and would highly recommend them.
Aktar Hussain
I went to Umrah.
I went to Umrah last week, but I had booked my tickets back in February 2024. The reason I booked so far in advance was to secure the hotel I specifically wanted. Initially, I did manage to book the hotel, but over time, the travel agency kept changing my accommodations. When I arrived in Medina, I found that my room was booked for four people instead of five. The quality of service went from five-star to zero-star. They made countless fake promises, constantly saying, “Trust me, brother.”
The agency never admitted to their mistakes and instead blamed me for the issues. I strongly advise against using this travel agency. They exploit your hard-earned money with no accountability. I only to face disappointment and frustration. Despite paying all my fees on time to avoid complications, I still went through so much pain and anger. Now I realize it’s easier to book everything online yourself and avoid all this hassle. People like this have no shame and no fear of Allah. Avoid at any cost!!!
Qura Tul ain
I had the best service with Baitullah…
I had the best service with Baitullah Travel very convenient and just always one text away . Me and my entire family had an amazing journey.Thanku once again Fasial😊
Mohamed Osmani
Saadullah has been as absolute star
Saadullah helped us with Umrah booking for my wife and I; and later he booked us a separate Umrah package for our 2 daughters.
Saadullah was amazing at dealing with all our requests. He provided us with multiple Umrah package quotations, including different airlines and hotels in Makkah and Madinah. He was prompt, efficient and trustworthy. He has been extremely helpful, very patient and polite throughout the process. He responded swiftly to all my queries via WhatsApp and emails, and has never failed to go the extra mile to ensure everything was taken care off from flights, hotels, and visas. We are so looking forward to our Umrah trip in January 2025 inshaAllah.
I recommend Baitullah Travels and highly recommend Saadullah to deal with your Umrah booking.
Thank you, Saadullah for all your kind help, professional attitude, and gracious support throughout our Umrah booking.
Rehan Altaf Altaf Hussain
Great Service
Great Service. Good Staff response. Very helpful and cheap as well .
malik ali
Very nice experience with baitullah…
Very nice experience with baitullah travels especially sami ullah accomodate us in every best way !! Glad to book our trip with you..highly recommend !!
Unknown
I booked an Umrah trip for my dad and…
I booked an Umrah trip for my dad and brother, with brother Sami Ullag and entire process was handled with great professionalism and care. Everything was well-organized, from flights and accommodation to transport and support during their journey. They had a smooth and blessed experience, and I’m so grateful for the excellent service provided. I highly recommend Baitullah travels.
Mr Hicham Hicham
Sami Ullah was helpful
Sami Ullah was very helpful. Took a while to get back to me at times and there was a misunderstanding about an extra hotel booking charge. However overall a smooth experience and responsiveness was good when faced any issues or had questions.
Shan Ellahi
Excellent trip experience from Baitullah Travels and facilitated by Mr Yasir Hameed throughout the trip
Excellent trip experience from Baitullah Travels and facilitated by Mr Yasir Hameed throughout the trip. He was instrumental in getting all bookings done in advance with peace of mind.
Yasar Qureshi
Highly recommended 5star
Our trip was arranged by Hafiz Yasir Hameed. From start to finish our flights, hotels, pick and drop services were all high standards, hotel were very clean and closed to haram as promised. Overall experience was 5 star & we as a family had no issue whatsoever. Thank you once again to Yasir bhai.👍🏼 insha’Allah soon again
customer
Saad was excellent in every possible…
Saad was excellent in every possible way, he found the best deals for me and my family and never failed to go the extra mile to ensure we have a complete package. Would 100% recommend
Ruby
Exceptional service
I recently booked Umrah and a stay in Dubai for myself and my family through Sonia, and I must say I received the most exceptional service which truly exceeded all expectations. From the meticulous planning of our Umrah trip to the seamless arrangements for our Dubai getaway, every detail was flawlessly thought out. Sonia’s commitment to staying in touch throughout the entire journey was also appreciated, knowing she was only a quick message or call away, this ensured further peace of mind and a smooth experience from start to finish exemplifying her commitment to customer satisfaction. Sonia’s ability to secure a fantastic deal for my family showcases her expertise and genuine care for her clients. Additionally, her friendly and kind nature further enhances the exceptional service she provides. I wholeheartedly recommend Sonia for her outstanding professionalism and unparalleled service in the travel industry.
Mohammed Ali Hussain
Successful trip Alhamdulillah
Successful trip Alhamdulillah.
Faisal was extremely helpful throughout the process. We had some issues at the start due to delays in getting our hotel booked which resulted in our requested hotel losing availability however Faisal worked very hard to go above and beyond with his customer service and booked us another, more expensive and higher rated hotel, at no extra cost. I really appreciated this from Faisal as he did this out of his own initiative without me even requesting it.
I praise Allah for allowing me to embark on umrah this year and can genuinely say I am happy I chose this travel agency.
Below are the analyze and conclusion of us about above reviews
The company-written introduction states they are a UK-based specialist travel company providing Hajj and Umrah services. They claim many customers become repeat customers and that they are referred to by many due to their international standards. This is a self-promotional statement and should be viewed with caution as it lacks independent verification.
Review 1 (Muhammad Khan): This is a positive review, mentioning a well-organized Umrah trip during a busy Ramadan period. Maryam is specifically named and praised for her helpfulness and guidance. This review appears genuine and provides specific details about the service received.
Review 2 (Akamo Zaynab): This is a strongly negative review detailing a very poor experience. It alleges a scam, threats, and ignored refund requests. The review mentions specific individuals (Hina, Moiz, Faisal) and details a timeline of events, including booking issues, lack of communication, and partial refund. The level of detail suggests a genuine, albeit negative, experience. The user explicitly warns against using the company.
Review 3 (Latifa Rajab): A brief positive review mentioning excellent service and a helpful agent named Zain. It lacks significant detail but expresses satisfaction.
Review 4 (Umer Munir): A very short positive review simply stating “Excellent service” and thanking Mr. Danish. Due to the brevity, it’s difficult to assess authenticity.
Review 5 (Imam Hasan): Another positive review, highlighting a great Umrah trip for a group of seven people. It praises the flights, hotels, and transportation, and thanks Hiba for the organization.
Review 6 (Jibril Ahmed): A positive review, thanking Maryam for quick responses and support. It includes a phone number, which could be a marketing tactic, but also suggests a direct point of contact.
Review 7 (Kings): A very negative review, mirroring the issues raised in other negative reviews. It mentions a booking issue due to an agent leaving, hotel changes, and substandard accommodation in Medina. The reviewer claims Faisal offered vouchers as compensation after they left a negative review and is pressuring them to remove the review. The detail about the room configuration (4 beds instead of 5) adds credibility.
Review 8 (Rukhsana Bhatti): A mostly positive review mentioning a helpful agent, Saad Ullah. The reviewer notes a disappointment with the hotel in Madinah but overall recommends the company.
Review 9 (Aktar Hussain): A highly negative review, detailing issues with accommodation changes, a room booked for the wrong number of people, and broken promises. The reviewer advises against using the agency, stating they exploit customers and provide poor service.
Review 10 (Qura Tul ain): A positive review praising Baitullah Travel for convenient service and an amazing journey. Faisal is mentioned by name, which adds a touch of personalization.
Review 11 (Mohamed Osmani): A very detailed positive review singling out Saadullah for excellent service in booking Umrah packages, providing multiple quotations, and handling various requests efficiently. The reviewer praises his patience, politeness, and responsiveness.
Review 12 (Rehan Altaf Altaf Hussain): A simple, positive review mentioning “Great Service,” “Good Staff response,” and “cheap.” The lack of specifics makes it hard to judge authenticity.
Review 13 (malik ali): Another positive review, highlighting a nice experience with Baitullah Travels, especially praising Sami Ullah for accommodating them.
Review 14 (Unknown): A positive review mentioning a well-organized Umrah trip for the reviewer’s dad and brother, praising Sami Ullah’s professionalism and care.
Review 15 (Mr Hicham Hicham): A mixed review mentioning that Sami Ullah was helpful but slow to respond at times, and there was a misunderstanding about a hotel booking charge. Overall, the experience was smooth, and responsiveness was good when issues arose.
Review 16 (Shan Ellahi): A positive review mentioning an excellent trip experience facilitated by Yasir Hameed.
Review 17 (Yasar Qureshi): Another positive review, praising Hafiz Yasir Hameed for arranging a trip with high standards for flights, hotels, and pick-up services.
Review 18 (customer): A positive review, praising Saad for excellent service, finding the best deals, and ensuring a complete package.
Review 19 (Ruby): A detailed positive review specifically praising Sonia for exceptional service in planning an Umrah trip and a stay in Dubai.
Review 20 (Mohammed Ali Hussain): A positive review about a successful trip, praising Faisal for excellent customer service. Despite hotel booking delays, Faisal went above and beyond to book a better hotel at no extra cost.
baitullahtravel.co.uk likely a scam
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.