Written by the company
Dua Travels is the most trusted travel agents in the UK for hajj and umrah packages. We offer best deals on flight+Hotel+Visa in our packages. 0203 097 1507
Hafsa Alam
We booked our Umrah through Dua…
We booked our Umrah through Dua Travels, and our agent was Brother Abdul Hadi. He was extremely helpful and did everything he could to ensure a smooth experience for us. Since it was our first time performing Umrah, Brother Abdul Hadi provided us with a lot of assistance. We appreciated the efficient communication we had with Dua Travels.
Mohsan Sajjad
Booking provided by Mr Rumman Ahmer
Booking provided by Mr Rumman Ahmer . Amazing experience from start to finish. Anyone who is looking to book their umrah visit , I recommend going directly to Mr Rumman. He will guide you and advise throughout the whole process from booking to traveling and even whilst out abroad . Once again . Thank you and thank your team ! Will certainly be coming back.
Waheeda
Thank you to Mohammed Ibrahim and…
Thank you to Mohammed Ibrahim and colleagues who have helped me throughout the process of booking my umrah trip. The stress of booking such a trip was taken away by using Dua travels. Everything from flights, hotel, visa, transport was all arranged by them making my life alot easier.
Mudasser Shabir
Amazing experience
As-salamu alaykum just like to say it was amazing experience with dua travels specially mohammad ibrahim amazing person with best advice I will recommend booking your umrah package with dua travels jzkhair
khadija khan
I was dealt by brother yusuf and I…
I was dealt by brother yusuf and I have no words to describe the excellent customer service. He was keeping me updated on latest updates and they are very competitive as well .
Nabeel Qaisar
Really good experience with ibrahim…
Really good experience with ibrahim very professional
Asad Khan, MS Scholar, NCE in
Very friendly and great service by M
Very friendly and great service by M. Ibrahim. Got my visa in no time with a smooth and steady process.
Abbas Gillani
Muhammad Ibrahim was very supportive…
Muhammad Ibrahim was very supportive and the response was quick. He helped me throughout the process and i received my visa in no time.
Will always recommend
FY
Umrah 2025
My family and I travelled for Umrah, got a treat deal. Abdul Hadi sorted everything for us before the travel. This staff member kept in touch with us throughout the entire travel checking on us everyday. The downside was the process on the other side with the company who were doing cab journeys and Umrah guide. This did not go according to plan. The hotels were great, amazing locations very close by and again Abdul Hadi made sure we were OK even after we returned he checked on us and wanted feedback for improvement.
Fathia Basheer-Salami
Bro Rumman Ahmer was very responsive…
Bro Rumman Ahmer was very responsive and took his time to find out for me about my umrah visa. He was not tired of my questions, very excellent services
Geoffrey Nessbert
Well week ago done umrah with dua…
Well week ago done umrah with dua travels and I want to thank them for a great job especially Rumman who help me with great service
Shuweb Ali
Solo Umrah Trip First Time Ease
For your Pilgrimage needs I would not go any where else, as when booking a trip for umrah is unexpected that it where Dua Travels specialise I booked my trip last minute whilst in Thailand, Brother Ibrahim my agent made sure he got me the back package suitable for myself as I went solo and it was the best thing I have ever done I can’t recommend these guys enough super efficient, trustworthy and the after care has been brilliant book through these guys if you want a trip with peace of mind and a tailored package that suits you down to the letter.
Nazia Rehman
Thank you Dua travels – a special thank you to Brother Ibrahim
Thank you Dua travels – a special thank you to Brother Ibrahim
I cannot thank Brother Ibrahim enough for his exceptional service in helping me book my Umrah trip to Saudi Arabia. From the very beginning, he was incredibly patient and understanding, as this was our first time performing Umrah, and we had many questions and concerns. Since we were unable to travel with a group due to our holiday dates, Brother Ibrahim reassured us that he would guide us every step of the way—and he truly did.
He never pressured us into making a booking and took the time to answer every question with honesty and clarity. Given the number of scams online, I initially had concerns about whether the company was genuine, but he consistently reassured me, providing previous customer reviews and as much information as possible to put my mind at ease.
Brother Ibrahim allowed us to select our preferred hotels and flights, took care of the Ziyarats, transfers, and visas seamlessly, and ensured that everything was arranged without any issues. Even while we were in Saudi Arabia, he remained available to answer any questions we had, offering continuous support throughout our journey.
I highly recommend brother Ibrahim to anyone looking for a trustworthy, knowledgeable, and dedicated travel agent. His professionalism and genuine care for his clients truly set him apart.
I would highly recommend Dua Travels as a company and wouldn’t hesitate to book with them again. Their professionalism, reliability, and genuine care for their customers made our Umrah experience stress-free and memorable.
Jazmine Mohsen
Ibrahim was incredibly helpful in…
Ibrahim was incredibly helpful in securing my Umrah booking and ensuring I had all the necessary vaccines for my travel. He went above and beyond to make the entire process smooth and stress-free. His professionalism, patience, and dedication were truly commendable. I highly recommend his services to anyone looking for a seamless travel experience. Thank you, Ibrahim, for your outstanding support!
sanata zongo
Umrah with my family 2025
Excellent service! Rumman made the process of arranging our visa, hotel and transportation smooth and hassle-free.Truly grateful for the assistance.My family was very pleased. May Allah reward you abundantly and grant barakah in your efforts. Highly recommend!
Adam Abbas
Worst Umrah Experience – Dishonest and Threatening!
I deeply regret booking my Umrah trip with this agency. They turned what should have been a spiritual and peaceful journey into a stressful and costly disaster.
They initially promised me flights with Saudi Airlines, but at the last minute, they changed the airline to a much lower-quality carrier. To make matters worse, the new flights ended up costing more, and I was forced to pay the difference. This bait-and-switch was completely unacceptable and felt like a blatant scam.
The hotels they booked were just as bad. One of the rooms smelled awful—like mold and sewage—and was completely unlivable. I had to leave and rebook different hotels myself, paying out of pocket multiple times. It was clear they didn’t care about the quality of the accommodations they arranged. Asked for a refund due to not staying their and they refused!
The entire itinerary was a mess, with poorly scheduled flights that left little time for connections, causing unnecessary stress and fatigue while we had 2 very young kids with us. When I tried to address these issues with their customer service, they were rude, dismissive, and provided no solutions at all. I’ll definitely be filing a chargeback with my bank for the hotel costs. I have full receipts of me rebooking the new hotels etc.
The worst part? After I said I will leave an honest review about my experience, they had the audacity to threaten me with legal action to try to silence me. Instead of taking accountability, they chose to intimidate their customers.
Do not trust this agency with your Umrah journey. They are dishonest, unprofessional, and only care about taking your money. Avoid them at all costs if you want a stress-free and meaningful experience. Please just use skyscanner and booking.com to book your hotels and flights it’s honestly not worth going through these frauds!!!
Muhammad Abbas
AVOID LIKE THE PLAGUE 100% SCAMMERS
Brothers and sister avoid these scammers at all cost. They ruined our Ummrah.
Downgraded us in everything and pocketed the money promised us good hotels 4 star and good flight downgraded us 2 days before flight not answering messages for two weeks and when called making excuses and dropping the phone.
Promised us 4 star Emmar Grand received Amjad Al Deafah which was 3 star at best and you can book for £20 a night on booking.com. Hotel smelt like sewage and fish we left instantly manager refused us new rooms. Dua travels also sent their agents to bang on our door to intimidate us follow us around and make us say a waiver.
Promised Emmar Elite and Given Al Aqeeq Rawda which was also three star and was disgusting bad reviews and was not worth the £2000 we payed for hotels.
Rumman the biggest culprit was a liar and thief do not ever book with these people do it yourself via booking.com. You can actually check what your booking and get the tickets instantly trust me brother and sisters save your head ache do not give them evil people business we also had two babies who where in distress from the hotels these people booked.
I will be taking these people to court for the money they owe me.
They call a honest review defamation see the threats they clearly don’t even know UK law nothing said is untrue everything stated is what happened and I have 6 people who can verify. Legally you couldn’t provide the service your promised this is known as false advertisement and you can be taken to court simply for this and decided rather than refunding us you will take the money and give us sub par this is why I will never trust Travel Agents ever again. Especially ones who can’t spell your name correctly after being told 20 times.
Shahid
Low cost and helpful
Low cost and was always on hand. Ran into some communication problems at times but they were kind and helpful, even upgraded us to better hotels for free
Saf
Thank you Dua Travels
I ordered an umrah package for 9 people through Dua Travels and it was quite a leap of faith as I wasn’t sure what to expect from them having had no dealings with them previously.
From the start Abdul Hadi took personal ownership of ensuring ALL questions were answered and details were confirmed promptly. Flight tickets and hotel tokens were issued in good time, E Visas arranged and transfer information clearly communicated.
Planning an Umrah trip for a group of 9 can be challenging and stressful however Hadi and the Dua travels staff were very reassuring, attentive and supportive throughout our trip making it a stress free experience. The hotels were convenient, the transfers were on time and of a good standard.
I really would have no hesitation to travel with and recommend Dua Travels to friends and family in the future. A family friendly, conscientious company that puts customer experience at the forefront of its dealings, special shout outs to the outstanding Mr Hadi and Mr Faisal who personified the customer service ethos in their actions.
Thank you for making our family Umrah a memorable experience Dua Travels!
Zaid Hosany
Umrah with Family
I went to Umrah with my family on September 24. Haris was very helpful in organising the Umrah package for us. I was delighted with the service Dua Travels provided, and I’m looking forward to booking a Hajj package with them for next year, Insha Allah.
Below are the analyze and conclusion of us about above reviews
The first review is written by the company itself and is promotional material. This is not an independent review and should be considered as advertising.
The review by Hafsa Alam praises Brother Abdul Hadi for his helpfulness and efficient communication in booking their Umrah trip. The review mentions it was their first time and that Abdul Hadi provided a lot of assistance, suggesting a positive and supportive experience. The 5-star rating reinforces the positive sentiment.
Mohsan Sajjad’s review also gives a 5-star rating and recommends booking directly with Mr. Rumman Ahmer. They emphasize the amazing experience from start to finish, highlighting guidance and advice throughout the process. This review seems genuinely satisfied with the personalized service.
Waheeda gives a 4-star review and thanks Mohammed Ibrahim and his colleagues for arranging their Umrah trip. They appreciate the stress being taken away and the comprehensive arrangements for flights, hotels, visa, and transport. The slight detraction from a 5-star suggests perhaps minor areas for improvement.
Mudasser Shabir’s review gives a 5-star rating and expresses an “amazing experience” with Dua Travels, specifically mentioning Mohammad Ibrahim’s helpful advice. This review is short but enthusiastic and recommends booking with them.
Khadija Khan’s review highlights the excellent customer service provided by Brother Yusuf, noting that he kept them updated and that the prices were competitive. The 5-star rating suggests a high level of satisfaction.
Nabeel Qaisar’s review is brief but positive, giving a 5-star rating and describing the experience with Ibrahim as “really good” and “very professional.” This adds another positive data point regarding Ibrahim’s service.
Asad Khan’s review gives a 5-star rating and highlights the “very friendly and great service by M. Ibrahim.” It mentions getting their visa quickly with a smooth process. The specificity about the visa process adds credibility.
Abbas Gillani’s review focuses on Muhammad Ibrahim’s support and quick response, leading to a fast visa process. The recommendation to always recommend them reinforces the positive experience.
The review by FY provides a mixed experience. While Abdul Hadi is praised for a “treat deal” and consistent communication, the arrangements on the ground (cabs, Umrah guide) did not go as planned. The hotels were good, and Abdul Hadi followed up, but the mixed experience results in a likely more genuine review. A 3-star rating aligns with this assessment.
Fathia Basheer-Salami’s review gives a 5-star rating and praises Bro Rumman Ahmer for his responsiveness and patience in answering questions about the Umrah visa. The review emphasizes the excellent service provided.
Geoffrey Nessbert’s review is a brief 5-star rating thanking Dua Travels for a great job, especially mentioning Rumman’s helpful service.
Shuweb Ali’s review is a strong recommendation, giving a 5-star rating and emphasizing the trustworthiness and efficiency of Dua Travels, specifically mentioning Brother Ibrahim’s efforts in arranging a solo Umrah trip. The focus on tailored packages and peace of mind adds weight to the positive feedback.
Nazia Rehman provides a detailed and positive review, awarding 5 stars and expressing gratitude to Brother Ibrahim for his exceptional service. They highlight his patience, honesty, and guidance throughout the Umrah booking process, addressing concerns about scams and emphasizing the seamless arrangements. The reviewer emphasizes the lack of pressure and continuous support, even while in Saudi Arabia.
Jazmine Mohsen praises Ibrahim’s helpfulness in securing the Umrah booking and ensuring necessary vaccinations. The review highlights his professionalism, patience, and dedication, awarding a 5-star rating and recommending his services for a seamless travel experience.
Sanata Zongo awarded a 5-star rating, praising Rumman for making the visa, hotel and transportation arrangements smooth and hassle-free. The reviewer’s family was very pleased. The review includes a religious blessing, which feels genuine.
Adam Abbas gives a scathing 1-star review, detailing a “Worst Umrah Experience” with accusations of dishonesty and threats. The review alleges a bait-and-switch with flights, poor-quality hotels, and a messy itinerary. Customer service is described as rude and dismissive. The reviewer claims to have been threatened with legal action after indicating they would leave a review, and recommends booking directly through other travel websites.
Muhammad Abbas echoes the negative sentiment, also giving a 1-star rating and labeling Dua Travels as “100% SCAMMERS.” The review alleges downgrading of services (hotels and flights), poor communication, and intimidation tactics by the agency’s agents. The reviewer specifically calls out “Rumman” as a “liar and thief” and vows to take legal action.
Shahid provides a positive review and gives a 5-star rating. The review claims low costs, helpfulness, and an upgrade to better hotels for free, even though there were some communication problems.
Saf provides a positive review, awarding 5 stars, and highlighting Abdul Hadi’s personal ownership of the booking process for a group of 9 people. The review emphasizes the reassuring, attentive, and supportive service, making the trip stress-free. Convenient hotels and timely transfers are also mentioned. The reviewer recommends Dua Travels to friends and family, specifically praising Hadi and Faisal.
Zaid Hosany gives a 5-star review for Umrah service. The user highlights that Haris was very helpful and would like to book the Hajj package with them for next year.
duatravels.co.uk likely legit, but proceed with caution
Based on the reviews, the overall picture of Dua Travels is mixed. While many customers report positive experiences with specific agents (Abdul Hadi, Rumman, Ibrahim, Haris) and praise their helpfulness, responsiveness, and efficiency, there are also significant negative reviews alleging bait-and-switch tactics, poor accommodations, and intimidating behavior. The sheer volume of positive reviews, many mentioning specific agents by name and praising their personalized service, suggests that at least some of these experiences are genuine. However, the severity of the negative reviews cannot be ignored, and the consistency of complaints about downgraded services and poor hotel conditions raises concerns. The accusation of threatened legal action against a reviewer is also a red flag. It’s possible that the quality of service varies depending on the agent or the specific package booked. Therefore, while Dua Travels may be a legitimate company, it is essential to exercise caution, thoroughly research all aspects of the booking, and carefully document all communication.
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.