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https://www.keymalaysia.com – Key Malaysia is cost effective Malaysia visa processing website for Bangladesh, Bhutan, China, India, Montenegro, Nepal, Pakistan, Serbia, Sri Lanka. Malaysia Visa, eVisa Malaysia,e Visa Malaysia,Malaysia eVisa,eNTRI malay…
Sabrina Bernal
Scam Alert – Do Not Use KeyMalaysia for eVisa Applications
I strongly advise against using KeyMalaysia (keymalaysia.com) for Malaysian eVisa applications. They misrepresent themselves as the official Malaysian Immigration website and mislead users into starting applications under false pretences.
I began an application through their website, thinking it was official. When I asked their support if my Dutch daughter needed a visa, they said no—however, they later insisted she needed an approval letter and tried to charge me for her application too. Their fees are outrageous:
Visa Fee: MYR 326 per person
Transaction Fee: MYR 53.79 (5.5%)
This is more than double the cost of the actual Malaysian government eVisa application, which is only MYR 126.
Worse, although I did not complete payment or finish the application, it appears they locked my mother’s passport number, preventing me from submitting a legitimate application through the official Malaysian Immigration website. When I contacted the official eVisa chat support, they told me:
“We regret to inform you that your application was submitted through a third-party website. We kindly recommend that you contact the Malaysian Immigration Department for further assistance.”
They also confirmed:
“malaysiavisa.imi.gov.my is the ONLY official website, and visa payments are in MYR ONLY. The site keymalaysia.com is a third-party site that has scammed many applicants.”
I reached out to KeyMalaysia’s so-called customer support to request cancellation or removal of the application I started—but I never received a response. My application reference number, as they provided, is EV0521762CO.
Bottom line: Avoid this website at all costs. It is a scam operation, overcharging, misinforming, and potentially compromising your ability to apply through the real government platform.
Poovazhagan S
E-visa
After I was applied E-visa through this website I got scared because many people and sites told this keyMalaysia is a scam site . But I get visa within one day… It’s not scam site for getting E-visa .. trust this site ,, but one concern is fees only
Dumbledore Tan
Passport data will be blocked on…
Passport data will be blocked on official malaysia website, once you contacted their services. They are the side channel to scam people using higher fees.
evcomm AT imi.gov.my should be the official email to seek help.
khairan deslina
Very quick responses and very helpful
Abdullah Noman
🚨 SCAM ALERT – Avoid KeyMalaysia at All Costs ❌
KeyMalaysia is a fake visa service that falsely presents itself as official. Using their site will block you from applying through Malaysia’s real immigration website. Even if you don’t pay, your passport data gets stuck, and their support refuses to help unless you pay more. Their “urgent” and “regular” fees are scams—Malaysia’s official site doesn’t charge like that. Avoid them completely and only use the official eVISA portal.
Martyna Ilnicka
Fraud
You will waste you money and never get a visa. Stay away from this website at all cost!!!! One big SCAM
Nicole N.
SCAM – Do NOT Use This Fake Malaysia Visa Service
KeyMalaysia is a complete scam. They are NOT an official visa service but a fraudulent third-party website that misleads applicants. DO NOT enter any of your details on their site, as it will interfere with your ability to apply through Malaysia’s official immigration website—whether you’ve paid them or not.
If you make the mistake of using their site, they will not remove your details, making it impossible for you to proceed with an official application. Their live chat support is not only unhelpful but also extremely rude. The only way to fix this mess is by contacting the Malaysian embassy or immigration department directly to have your application removed.
Additionally, their so-called “urgent” and “regular” processing fees are fake. The official visa website already provides clear processing times without any such extra charges. Their website might look legitimate, but it is 100% a scam. Stay away and always apply through the official Malaysian immigration website.
Kayun Yu
Great service on last minute visa
Great service on last minute visa
Excellent service. Organized a last minute visa for my work travel to Malaysia. They were proactive and communicative. Always responded promptly. I would definitely recommend and not hesitate to use their services again. Google Search: KeyMalaysia Visa ; and you will shortly be in the right hands.
Albert Ofianga
excellent service
excellent service. chose the standard procesa but received my visa after a day.thank you, husayn and adrian
ST
SCAM
SCAM! After waiting over 30 days and getting nothing but excuses, I applied through the official government website myself and guess what? My eVisa arrived the next day! This site charged me double, wasted my time, and now refuses to refund me. Stay away from this fraud!
Adrain, Husayan, Rosebella? They are the same people btw. Also notice that the positive reviews are created by them because they would post good reviews themselves right after someone has already a. bad fraud posted. Let me tell you shameless people, keep my $81—I hope it feeds you and your family because clearly, you can’t earn an honest living. You steal from hardworking people and sleep at night with a heart full of lies. Enjoy the $81—it’s cursed money. Spend it wisely, because it may be all you’ll ever have.
Suvarna Durga
they collected RM 1103 in the name of…
App/Reference Number : EV0127286IN Vedanth
App/Reference Number : EV0112768IN they collected RM 1103 in the name of Malaysia Multi Entry VISA but just generated MDAC Malaysian Digital Arrival Card which is free for Indians. Even MDAC generated by them rejected by immigration officials as date of departure was incorrect. They are frauds… beware of them,they are are not immigration officials, they mislead traveller believe as Govt agency, inspite of repeated attempts they did not refund RM 1103 collected for their failed services. Do not ask them VISA related queries, they mislead to collect money….
if they are genuine, they should refund money, coz, in the name of MULTI ENTRY VISA FOR MALAYSIA, THEY JUST GENERATED MDAC WHICH IS FREE FOR INDIANS
Reo N
adrian was really helpful
QIWEN TAN
I have very good experience with the…
I have very good experience with the KeyMalaysia services. They are very cooperative & gave me the visa updated time to time. I am really happy about the service.
Lucas Hyde
Horrible customer support experience
Horrible customer support experience. Not just me but the people I referred to had similar issue. My agent was Husayn. Avoid at all cost. Asked for estimated delivery time and didn’t reply properly. Still said its my problem for not reading properly and also told me to behave in chat just cause I asked for the third time wtf processing mean since they aren’t answering me. Took 23 days instead of 3-5 days. Had issue with document submission twice. Second time they didnt even email me and made me just wait till I have to check on the website myself to realise. So time was even more delayed. Overall really bad attitude and experience. Super frustrated and insulted. Just apply evisa yourself from the official site its cheaper and you won’t have to deal with shitty customer service + website experience.
Is Ryan
AVOID THIS SERVICE AS MUCH AS POSSIBLE
AVOID THIS SERVICE AS MUCH AS POSSIBLE: Very unprofessional. We made payment via PayPal & they didn’t get back to us anything until we contacted them via Live Chat. They mentioned that they updated their finance team & will get back to us in 2-4 hours but failed to do so. So I contacted them back after two weeks but they replied very rudely & told us that we need to wait for another 2-4 hrs. The email they sent us was very rude as well. Please AVOID THEIR SERVICE AT ALL COST.
Abu Sayed
Satisfying Experience
I have very good experience with the KeyMalaysia services. They are very cooperative & gave me the visa updated time to time. I am really happy about the service.
Henry Shafah
For application for evisa this is the…
For application for evisa this is the best source
They always online ready to chat answer all your questions and get the job done
Yvonne Igbojekwe
Dangerous and fraudulent company
Dangerous and fraudulent company. You would NEVER get a Visa from them. I don’t know how they were able to get so many amazing reviews here. I have contacted Trustpilot to investigate.
Not getting a Visa would be the least of your problems… their application would prevent you from filing again yourself or with another agency.
I almost lost my mind with frustration, ALL my friends got their Visa in 24 hrs. And a week later this guy was telling me there’s nothing he can do (it’s just one guy pretending to be several people), and refusing to remove the application.
It was until I contacted the Malaysian Embassy directly, they were able to reject KeyMalaysia application and issue me the Visa directly, in less than 24hrs.
I am now in Malaysia, in the process and contacting relevant agencies to stop this person.
Ihtesham
A fraud and theft of my money and time
A fraud and theft of my money and time by this company. I specifically asked Adrian if he can assist with Refrence Based Visa, which he said he can if i apply through his website. Later, when i applied and paid the fees, he refused to accept that he agreed to assist with reference based visa, I asked him to retrive the chat we had and see it, but he said he doesn’t want to. He refused to refund me the fees too.
Ochonma H
Paid twice for the service
Paid twice for the service. Second one was an urgent service. Travel date is in 2 days and nothing . At the verge of losing flight expense. I expected the urgent service to be fast tracked but nothing. No response to emails and chat anymore. Ended up cancelling the trip. Wasted time and money
Below are the analyze and conclusion of us about above reviews
The first review is written by the company itself, essentially an advertisement promoting their services and listing countries they service. It’s promotional material and doesn’t provide an unbiased user experience. Therefore, its value in assessing credibility is minimal and should be disregarded as an objective assessment.
The review by Sabrina Bernal is highly negative, rating the service 1 out of 5 stars. She alleges that KeyMalaysia misrepresented itself as the official Malaysian Immigration website and significantly overcharged for eVisa applications. Furthermore, she claims that starting an application through their site blocked her mother’s passport number from being used on the official government website. She states that KeyMalaysia customer support was unresponsive. This review raises serious concerns about the legitimacy and ethical practices of KeyMalaysia. The specific details provided, such as the cost comparison and the interaction with official Malaysian Immigration support, add credibility to her negative experience.
Poovazhagan S gives KeyMalaysia a 5-star rating, stating they received their e-visa within one day. They acknowledge initial fears due to negative reviews but ultimately had a positive experience. The only concern mentioned is the fees. This review contrasts sharply with other negative reviews, presenting a contradictory experience. While positive, it acknowledges the higher fees, which aligns with a common complaint about third-party visa services.
Dumbledore Tan gives a 1-star rating and claims that using KeyMalaysia blocks passport data on the official Malaysian website, echoing a common complaint from other negative reviews. This review reinforces the allegation that KeyMalaysia interferes with the official visa application process and charges higher fees. The provided email address for official assistance adds weight to the review, suggesting the reviewer took steps to verify the information.
Khairan Deslina provides a brief, positive review with no specific details. It simply states “Very quick responses and very helpful.” Due to the lack of detail, it’s difficult to ascertain the validity or context of this review. It could be a genuine positive experience or a fabricated review to counter the negative feedback.
Abdullah Noman gives a 1-star rating and issues a “SCAM ALERT,” reinforcing the claims made by other negative reviewers. They allege that KeyMalaysia falsely presents itself as official, blocks access to the official immigration website, and uses deceptive fee structures. This review strengthens the overall negative sentiment surrounding KeyMalaysia’s practices.
Martyna Ilnicka gives a 1-star rating and labels KeyMalaysia as “Fraud,” warning users to avoid the website and stating they will waste their money. This review aligns with the prevalent negative sentiment, offering a strong condemnation of the service.
Nicole N. gives a 1-star rating and describes KeyMalaysia as a “SCAM,” warning users not to use the fake visa service. The review details how using their site interferes with applying through the official Malaysian immigration website and alleges that their customer support is unhelpful and rude. The review also calls out the “urgent” and “regular” processing fees as fake. The specific details provided bolster the claim of fraudulent activity.
Kayun Yu provides a 5-star review, praising the “Great service on last minute visa.” They highlight the proactive and communicative nature of the service and recommend it. The inclusion of the Google Search phrase “KeyMalaysia Visa” suggests a potential attempt to optimize search results. This review sharply contrasts with the numerous negative reviews.
Albert Ofianga gives a 5-star rating and describes the service as “excellent,” mentioning receiving the visa after one day. The review includes names (“thank you, husayn and adrian”), which are also mentioned in other reviews, both positive and negative. This adds a slightly suspicious element as these names might be associated with both positive and negative interactions, raising questions about consistency and potential manipulation.
The review by ST is a scathing 1-star review, labeling KeyMalaysia a “SCAM.” The reviewer details a personal experience of waiting over 30 days, receiving excuses, and ultimately successfully applying through the official government website in one day. They accuse the site of charging double, wasting time, and refusing a refund. The reviewer also alleges that positive reviews are fabricated and accuses specific individuals (Adrain, Husayan, Rosebella) of being the same person. The emotional intensity and specific accusations within this review indicate a strong negative experience.
Suvarna Durga gives a 1-star rating, stating that KeyMalaysia collected RM 1103 for a Malaysia Multi Entry VISA but only generated the free MDAC, which was then rejected due to incorrect information. The reviewer labels the company as frauds and warns others to beware. The inclusion of application reference numbers adds credibility to the negative experience.
Reo N provides a brief, positive review stating “adrian was really helpful.” The lack of detail makes it difficult to assess the validity of this review. Like other very short positive reviews, it lacks substance.
QIWEN TAN provides a positive review, stating they had a “very good experience” with KeyMalaysia, highlighting their cooperative service and timely visa updates. While positive, it’s relatively generic and lacks specific details. Similar to other positive reviews, this one lacks specifics.
Lucas Hyde gives a 1-star rating and describes a “Horrible customer support experience” with agent Husayn. The review details issues with estimated delivery times, poor communication, delayed processing, and document submission problems. The reviewer strongly recommends applying through the official website instead. This review offers specific details about the negative experience, adding credibility to the claim of poor service.
Is Ryan gives a 1-star rating and advises to “AVOID THIS SERVICE AS MUCH AS POSSIBLE.” They describe unprofessional behavior, payment issues, poor communication, and rude email responses. The specific details about the PayPal payment and delayed communication enhance the credibility of the negative experience.
Abu Sayed offers a 5-star review, claiming a “Satisfying Experience” with KeyMalaysia, citing cooperative service and timely visa updates. This mirrors other short, positive reviews that lack specific details and seem potentially generic.
Henry Shafah offers a positive review, claiming KeyMalaysia is the “best source” for e-visa applications, praising their online availability and responsiveness. This is a rather general positive statement with minimal supporting detail.
Yvonne Igbojekwe gives a 1-star rating and labels KeyMalaysia as a “Dangerous and fraudulent company.” The reviewer alleges that they would never receive a visa from them and that the application prevents them from filing again. They recount contacting the Malaysian Embassy to resolve the issue. The level of detail, including the contact with the embassy, strengthens the credibility of the negative claim.
Ihtesham gives a 1-star rating, calling the company a “fraud and theft of my money and time.” They claim Adrian misrepresented their ability to assist with a Reference Based Visa and refused a refund. The specificity of the issue and the mention of Adrian (a name appearing in other reviews) adds weight to this complaint.
Ochonma H gives a 2-star rating, stating they “Paid twice for the service” and received no results, leading to a cancelled trip and wasted money. The lack of response from emails and chat is also mentioned. The description of the financial loss and cancelled trip lends credibility to the negative experience.
keymalaysia.com: Likely a SCAM
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.