Written by the company
Een goede financiële administratie is de basis van je bedrijf.
W. Visser
Visma Experience
Karel knows his way around in the software and in case something doesnt work out as expeted, he will continue until the issue is solved.
Gabriel
Straight forward, clean and structured
The system is well-structured, straight forward and easy to operate.
The parts of the system are intuitive and made it easy to get it set up. Templates also helped me to create invoice in no time just by adding the missing information to the document.
Other system integration (e.g. bank) was a step by step process, it was easy to follow.
Any time I had doubt or questions, the platform had a fantastic online support help database/guide where I could easily find the answers to my questions.
I also had the chance to have a quick chat with the supporting team, they were super responsive and they provided me comprehensive and prompt guidelines.
The system also operates in English that is a huge plus for me, as my Dutch is a bit rusty.
Marlon
I tried Visma Accounting for our Web…
I tried Visma Accounting for our Web Shop for a couple of days, and it wasn’t for us. We unfortunately are English speaking only, and although Visma made some attempts to provide English, it didn’t work out for us using Google Translate, etc.
The Shopify software didn’t connect with their Web App very well either, and the Web app was unnecessarily difficult to use, so we terminated our trial(s).
1-1/2 years later I receive a collections notice stating that we owe Visma Accounting €300!!! What? I never used the software, I cancelled, I uninstalled.
Wow what a way to do business, charge someone, never contact them, and then send them to collections. Thank you Visma! Good luck getting paid from us!
P. Singh
Very easy to use
Samuel,
Avoid at all cost!!!
Avoid at all cost!!!! I picked them because according to their website their system is in english but GOD was i wrong. It’s super confusing, half-translated and not user friendly AT ALL. Their customer services was also awful and un-friendly. Go with exactonline, much better.
Edison Smith-Stubbs
Signup and support is terrible
I signed up and immediately ran into problems with the setup process. The online support person could;t hlp and just kept telling me I had to call support. So I called support and sat on the phone for 10 minutes with no answer. This was within minutes of signing up. Cancelling now and finding a better product. Avoid.
Phylicia
They are making me pay for my whole…
They are making me pay for my whole year of free subscription after I canceled my subscription. Really bad company.
Admin
They charge after you cancel them, because it is their company policy
My company bought on February 13th a 3 month subscription to try Visma and see whether we will use it or not. Since Visma didn’t meet our expectations (they can’t connect to Knab bank and can’t import data from our previous e-accounting program exactOnline) we decided not to use it. On 1. of April I wrote them to ask to end the subscription. They approved but said “Visma has a notice period of one month renewal date”. And in mid April we got invoice for three more months, that is 1st May till 31. July. I honestly think that is “legal” stealing. If I cancel something after month and a half of already paid 3 months (13.February till -as it should be- 13.May), where is the logic of charging another 3 months, while saying to customer you will charge only one month? Not so nice experience.
Klant
Excellent service
Excellent service: friendly, acurate and professional!
Reinier Roland
An exceptional platform!
An exceptional platform with outstanding service! Special thanks to Mayron as he helped quickly and accurate with TeamViewer support. Great value for money – I can highly recommend. Reinier (NL)
Below are the analyze and conclusion of us about above reviews
The initial statement “Een goede financiële administratie is de basis van je bedrijf” is promotional content directly from the company and offers no insight into customer experience. It should be discounted entirely in a credibility assessment as it’s marketing material, not a review.
The review from W. Visser is short and positive, highlighting Karel’s expertise and persistence in resolving issues. It lacks specific details, making it difficult to fully assess its authenticity. While it could be genuine, the brevity raises a slight question mark. More specifics would lend it more weight.
Gabriel’s review is detailed and positive, praising the system’s structure, ease of use, and helpful support resources. The mention of specific features like templates and bank integration, along with the responsiveness of the support team, adds credibility. The remark about the system operating in English is a significant detail. This review appears legitimate due to the specificity.
Marlon’s review is a negative one, detailing a poor experience with Visma Accounting due to language barriers and integration issues with Shopify. The mention of a surprise collections notice 1.5 years later raises serious concerns about Visma’s billing practices. The specific timeline and details of the problems encountered add credibility to this negative review. It is a very critical review with concerning accusations.
The review from P. Singh simply states “Very easy to use” and lacks any substance. This review provides no specific information, making it impossible to determine its legitimacy or usefulness. It’s essentially a placeholder and carries little weight in the overall assessment.
Samuel’s review is strongly negative, warning others to “Avoid at all cost!!!” He cites confusion, poor translation, and unfriendly customer service as key issues. The comparison to exactonline adds context. This review’s intensity and the specifics of the problems encountered (English language issues and poor support) contribute to its credibility, despite the strong language.
Edison Smith-Stubbs’ review details immediate problems with the setup process and a frustrating experience with online and phone support. The inability to get help and the long wait time on the phone suggest significant issues with Visma’s support system. The quick decision to cancel also provides a clear timeline of the frustrating experience. The review appears genuine due to the immediacy and specifics of the problem.
Phylicia’s review expresses frustration with being charged for a full year of a supposedly free subscription after cancellation. This echoes the billing concerns raised in other negative reviews. While brief, the specific complaint about being charged after cancellation adds weight to the billing issue concerns.
The review from “Admin” details a 3-month trial that was cancelled, followed by unexpected charges due to a one-month renewal notice period. The specifics of the cancellation date, renewal policy, and subsequent invoice provide a clear timeline and justification for the negative feedback. The user uses the term “legal stealing”, which strongly suggests a disagreement with the company’s policy. This is a credible negative review.
Klant’s review is short, positive, and complimentary, praising the service as “friendly, accurate and professional!”. Although positive, the lack of specific details makes it harder to assess its true origin or legitimacy. While it contributes to a positive image, it doesn’t weigh as heavily as more detailed reviews.
Reinier Roland’s review is enthusiastic and complimentary, highlighting the platform’s quality and praising Mayron for providing quick and accurate support via TeamViewer. The mention of TeamViewer support adds a level of detail and authenticity. This review suggests a positive experience and is likely legitimate.
nl.visma.com likely legit, but with serious billing and language support concerns
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.