Written by the company
A VISACAR VAI CONSIGO A TODO O LADO
Desde 1991 no mercado, garantimos qualidade no aluguer de viaturas, nas mais variadas categorias. Desde viaturas citadinas, familiares, desportivas, de luxo, SUVs, comerciais e carrinhas de 9 lugares.
Connosco, pode também alugar um veículo com motorista ou comprar um carro seminovo/usado com garantia. A Visacar é uma empresa portuguesa com sede em Albufeira, com escritórios em todo o país e integra o Grupo Masterent, com acesso a uma frota de milhares de viaturas disponíveis para entregas rápidas em todo o Algarve, Lisboa e Seia.
Smallz
Visacar (Albufeira) and Locauto (Carvoeiro) are the BEST in the Business!
Visacar (Albufeira) and Locauto (Carvoeiro) have never disappointed us! We have been renting almost exclusively from these two amazing locations for approximately two years now. The autos are always immaculate and well-maintained, and the customer service is the best we have ever experienced with any car rental company in two different countries. They make an amazing team and are like family. No customer will ever feel less than a VIP status with Visacar and Locauto! We HIGHLY recommend!!!
Bill
Not located on airport but close by. Highly recommend.
Not located on airport. However they are only a 5 minute drive away. You phone a local number (WhatsApp) & they pick you up by shuttle bus. Check out was simple & no high pressure insurance upgrade speech. Car was near new. Checking in was also straight forward & we were promptly driven to airport. Whatever issues with road tolls have been resolved as we received a detailed toll list by email same day as return & a small list about 3 days later.
Michiel de Boode
Locauto Portimão ***** (5 stars)
In my search for a rental car for our week’s holiday in Portimão, I came across Locauto close to our hotel. What a SUPER nice welcome and what a good prices. The car we got had only driven 230 km. So just a new car; that’s what you want. When returning the car, there was a lot of confidence, they did not check the car. This was a very nice experience. Definitely worth 5 stars. I recommend Locauto in Portimão to everyone; an excellent rental company.
Melvyn Walmsley
The first car they provided was perfect…
The first car they provided was perfect for my holiday and an upgrade, bonus. But sadly I had to return it as the oil filter change light came on. I made contact with them and they immediately replaced it with another car that was of the same standard. Nothing was too much trouble, staff were excellent, what a service.
Nigel McMorrin
A scam company
This company charged me for managing the motorway tolls and didn’t pay them. I am now being hounded by the company in the UK.
Steve Cleminson
AVOID THIS COMPANY UNLESS YOU WANT TO BE CHASED BY DEBT COLLECTORS
Whilst other professional car hire companies e.g. Sixt have acknowledged and resolved issues with the toll system during 2022 this shoddy outfit continues to refuse to.
Only use this company if you want to be chased by debt collectors and threats of increasing fines and administrative costs.
AVOID THIS COMPANY
Steve Cleminson
Do not use this company
Similar to other reports about visacar, I hired a car from them paid for the toll tag and gave then my credit card details to collect the due tolls. There was a problem with the toll system and rather than sort it out visacar said they tried to contact me – they didn’t I never received any calls. They said they tried to collect the due tolls from the credit card I gave them – my bank confirmed that no charges were ever presented for payment. I am now being chased by a debt collection company due to Visacar. Sixt and other trustworthy companies have dealt with these issues for their customers. I strongly recommend not using visacar unless you want to run the risk of being threatened by debt collectors.
Mark Brookes
A Nasty Surprise
This company says that they tried to recover outstanding tolls for June last year but the transaction failed. I asked for details (since I am an unaware that I changed any of my cards) but they were unable to supply any. They also had my contact details which have not changed. Consequently, because of either a mistake or poor administration
I now have to deal with an aggressive debt collection firm which is trying to load all sorts of fees.
Chris
Brilliant experience with visacar
Rented car with visa car in Lisbon, absolutely great experience with them, airport collection and drop off was perfect, we were treated so well by the guy that did the pick up and drop off and who also did all the paperwork and hand over of our car, which was a better model than we were expecting, probably the best value rental at the moment , we will definitely use them next year, thanks again… Chris
Jo
The best
Top. The best. I recommend.
Andrew MacDonald
great place to hire a car
booked this through jet2. used portimao office. best service ever from car hire- no hard sell on extras, friendly helpful staff- even phoned and offered car early! also best value we found.
Ajumaboy
TRULY SUBLIME
TRULY SUBLIME! Do not go to the major rental companies in Portugal, but try Visacar instead. This is a trustworthy rental company with a high level of service. They treat you with the greatest respect and respond swiftly on any of your questions (in fluent English). Everything was smoothly arranged. I rented a car via HERTZ, but the hospitality Visacar show you, is something HERTZ and others put in last place. For hotel Vila Petra, Visacar even delivers and picks up your car at the front desk. My advice (and also Visacar’s) is to buy the full insurance instead of the basic. No matter how careful you are with the rental car, Albufeira is full of drunken people at night. My rental car was vandalized while parked, but thanks to the full insurance coverage all was taken care of by Visacar. Otherwise I had to take full responsibility for a maximum of EUR 922. Be aware that you afterwards be charged (as stipulated in every rental contract in Portugal) for toll roads you used during the rental period.
Douglas Portsmouth
If you are coming to Aluberfeira this…
If you are coming to Aluberfeira this is the only place to hire your car from. Give your money to a local company with excellent rates and lovely staff.
Below are the analyze and conclusion of us about above reviews
Analysis of Company Introduction: This section is promotional material written by Visacar itself. It describes their services, the types of vehicles they offer, and their geographic reach. It’s standard marketing content and should be taken as information provided by the company rather than unbiased customer feedback. There’s nothing inherently suspicious, but it lacks the authenticity of independent reviews.
Analysis of Smallz’s Review: This is a highly positive review, awarding 5 stars and praising both Visacar (Albufeira) and Locauto (Carvoeiro). The reviewer claims to have been a customer for approximately two years and highlights the immaculate condition of the cars and the exceptional customer service. The language used (“like family,” “VIP status”) suggests a very satisfied customer. The mention of two different locations might indicate a broader service area or partnership, adding a layer of complexity to the review.
Analysis of Bill’s Review: Bill gives a 5-star rating and highlights the convenience despite the off-airport location. The reviewer appreciates the shuttle service, the simple check-out process without pressure to upgrade insurance, and the near-new condition of the car. The review also notes that toll issues seem to have been resolved. This review seems genuine because it mentions both positive aspects (efficient pick-up and drop-off, new car) and slightly negative ones (off-airport location), but resolves well.
Analysis of Michiel de Boode’s Review: This is another glowing 5-star review focusing on the Locauto Portimão location. The reviewer emphasizes the friendly welcome, good prices, and the newness of the car. The detail about not checking the car upon return is interesting, and while it might be seen as a positive (trust), it could also be a point of concern (potential for hidden damage charges later).
Analysis of Melvyn Walmsley’s Review: This 5-star review is about a positive experience despite a car issue. The reviewer mentions that the first car had a problem (oil filter light), but the company immediately replaced it with another car of the same standard. This highlights good customer service and quick problem resolution, suggesting a reliable company.
Analysis of Nigel McMorrin’s Review: This is a strongly negative 1-star review, labeling the company as a “scam.” The reviewer claims to have been charged for motorway tolls that were not paid, resulting in them being “hounded” by a company in the UK. This is a serious accusation that directly contradicts the positive experiences described in other reviews.
Analysis of Steve Cleminson’s Review (1st Review): This 1-star review is very critical, urging readers to “AVOID THIS COMPANY.” The reviewer claims that Visacar has not resolved issues with the toll system, leading to them being chased by debt collectors. This echoes the negative experience reported by Nigel McMorrin and raises concerns about the company’s handling of toll payments.
Analysis of Steve Cleminson’s Review (2nd Review): Another 1-star review from the same user, reinforcing the negative sentiment. The reviewer reiterates the toll issue, stating that they paid for the toll tag and provided credit card details, but Visacar failed to properly handle the tolls, leading to debt collection efforts. The comparison to Sixt (a more reputable company) further emphasizes the negative experience.
Analysis of Mark Brookes’s Review: This 1-star review describes a “Nasty Surprise” regarding unpaid tolls. Similar to the other negative reviews, the reviewer claims that Visacar failed to collect outstanding tolls properly, resulting in them being contacted by an aggressive debt collection firm. The reviewer also mentions a lack of communication or detail from Visacar regarding the failed transaction.
Analysis of Chris’s Review: This is a 5-star review about a “Brilliant experience” with Visacar in Lisbon. The reviewer praises the airport collection and drop-off, the excellent treatment by staff, and the better-than-expected car model. This positive experience contrasts sharply with the negative reviews focusing on toll issues.
Analysis of Jo’s Review: This is a very short and simple 5-star review stating “Top. The best. I recommend.” While positive, it lacks detail and doesn’t provide much insight into the customer’s experience.
Analysis of Andrew MacDonald’s Review: This is another 5-star review. The reviewer booked through Jet2 and used the Portimao office. They noted the best service ever, no hard sell on extras, friendly staff, and even an early car offer.
Analysis of Ajumaboy’s Review: This 5-star review expresses an extremely positive sentiment, calling the experience “TRULY SUBLIME!” The reviewer praises Visacar as a trustworthy company with a high level of service and swift responses in fluent English. They contrast Visacar favorably with major rental companies like Hertz. The reviewer also advises purchasing full insurance due to potential vandalism. This review seems detailed and genuine and mentions both the upsides and downsides of rental car, even about insurance.
Analysis of Douglas Portsmouth’s Review: This is a brief 5-star review recommending Visacar to those visiting Albufeira. The reviewer emphasizes supporting a local company with excellent rates and lovely staff.
Visacar – Aluguer e Venda de Automóveis likely LEGIT with potential issues
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.