Cliff Davis
1 star is actually a (-5) NEGATIVE 5 stars
Don’t be FOOLED this 1 is actually a (-5) NEGATIVE 5 STARS. Visa is not what I remember growing up. In short “RUN AWAY.” Visa apparently did not even look at my dispute that I filed. I gave them heads up twice that the scammers (Sitelio.com) would fraudulently access funds. Even with all the detailed information that I supplied to them about steps taking to cancel ANY subscription/service (which was clearly verified by email traffic). To make matters worse, Visa suplied the scammers with my updated card information!!! THEY LITERALLY ASSISTED THE SCAMMERS IN SCAMMING ME!!! I trusted the name Visa with reading these kind of reviews which was one of the BIGGEST mistakes I have made in my financial life.
John Tongen
Zero customer service.
I am trying to find the balance on my card. The recorded line tells me my card number and cvc don’e match even though I’m reading it directly from the card. I called customer service and got someone who’s speech was nearly unintelligible. Finally she told me to email my card number, government ID number, Phone number and Address and a good time for them to call me. I did that one month ago and have never heard from them. So all I can do from here is vow never to use Visa gift cards again. What a rip-off company! I urge you to avoid this company.
Jeremy
I filed an online dispute with Visa…
I filed an online dispute with Visa through my banks page on the 17th of April. In the dispute I uploaded the product purchased but never received. It had order number, date, and product purchased. I sent an online update request on the status of the dispute. I get a notification from them stating the following:
Thank you for reaching out to us!
Our team confirmed that your dispute form was received. We take special care when it comes to disputes regarding your Visa credit card.
To obtain the most detailed information regarding your dispute, reach out to 800.906.0005.
Our Member Care Email Team is here for you should you have any further questions.
I call them up and they tell me that I have to send them the information that I uploaded to begin with.. I kindly told them that everything was already sent and all I got was sorry but this is our procedure… VISA Customer service SUCKS, and 99.9% are probably DEI hires because 1/2 cant even speak english… I will be contacting my bank to see if I can get a Master Card and tell visa to GO “F” themselves
Joe Bow
The emergency card arrived a week late
The emergency card arrived a week late, despite being promised within 24 hours. The digital card they sent was non-functional, leaving me stranded for an entire week. Multiple complaints and follow-ups were ignored, and the matter is now with my lawyers and the CFPB to ensure accountability for their incompetence. No response whatsoever three months later!
George Wilkes
Funds were stolen.
I got a $200 Visa gift card for my birthday. The card was damaged and another person stole the money on my card. I contacted Visa and Rose Mary helped me file a dispute. The dispute was expedited and accepted. Thank you Visa for listening to me and for having great people to assist me in my time of need. Thank you for all you do. I needed that money and you all went above and beyond to help me receive my stolen funds. My name is George Heath Wilkes.
Jane Doetoo
Visa failed to fully investigate failed delivery and then got really stupid and rude!
Visa failed to fully investigate my twice-filed complaint re. an item I had not received; turns out it was delivered to another address in my city because seller had sent tracking to me AND same tracking number to delivery service, providing another buyer’s name; I spoke w. rep from delivery and found this out. I sent tracking info, which noted that delivery provided actually changed the mailing label, but Visa did not follow up and said I owed. So, after hours of dealing w. everyone, Visa first said I had been refunded but my bill did not show that; follow-up call to supervisor verified that I was still to be charged. Item was ordered Dec. 1, 2024 and I have been chasing this mess non-stop. And today, Visa rep reviewed paperwork I had submitted and said, too-bad; I would have to provide statement from delivery service that address was changed by them on order of seller! So, Visa is incompetent and customer service sucks!
Andy Kirkham
Unresponsive…
Up to receiving a new debit card in October 2024 from my bank the Halifax, monies sent through Mukuru to a friend in Harare went through with no problems. Once I received a new card, payments through Mukuru were blocked. There was no problem with any other payments whatsoever. I contacted the Halifax and Mukuru who assured me that it was Visa who were blocking the payments.
Despite Visa claiming to ‘take all complaints seriously’, they have not responded to letters sent to Visa Payments at 1, Sheldon Square, London, W2 6TT, if this is actually their UK Office address and they refuse to discuss the matter over the telephone.
Even the Financial Ombudsman has had no success contacting them for clarification,
Visa appear to be a law unto themselves.
SWIFT
My wife purchased an item/service…
My wife purchased an item/service online, received nothing then she was charged again x 3 by this company. Phoned bank about this visa transactions (scam) to be told that as she gave the card details she authorised payment. Yes she did but not for 3 payments, was not happy been with visa for over 30 years with a gold card. Visa are only a transaction company but they allow bank to issue card payment system to scam companies, so we loose our money but visa get their kick back from the payments. Spent thousand over the years with no problems. Not a happy customer no way of getting hard earned money back from this scam company received no item or service but still no refund. Cards going into shedder.
uplandjuliustheold
A year ago i bought something at a…
A year ago i bought something at a webshop and paid with my VISA debitcard, I received the goods. Sofar no problem. Recently a collection company contacted me saying the invoice was not paid. I checked my account and the amount of the invoice wat taken from my debitcard at the day i ordered. Now i tried to reach the phone number on my card…. it is the number a rehabclinic now. I contacted the company where i had my card from. They could not help me, pointed me to Solaris group. Then Solaris point me back to Binance. When i said i want contact with someone from VISA , VISA UK support says : go to Solaris. After all, Solaris said…. The merchant did a reversal of the payment , ask Binance . Binance say there is no reversal. So the money is gone from my account. And the collection company still claims money from me . What a fraud.
Cba
It’s gone gay (recent advert) and I…
It’s gone gay (recent advert) and I want a different card, my bank only has visa so I’ll have to boycott my bank as well.
Issac
Customer service was very horrible the…
Customer service was very horrible the guy on the line was very unprofessional and did not let me talk to a supervisor or someone above him to make a complaint about him his name was “Dan” employee number 568393. Heidi recommend staying away from these cards
Marina
Censorship
This “company” is starting to go against the freedom of comerce. Therefore censuring what someone can buy or excluding companies (japan) because of their “beliefs”. I won’t support this and other companies like THAT anymore.
RegulatorwhatRegulator?
Utterly indefensible criminal currency conversion FRAUD spreading like wild fire
The indefensible utterly criminal and fraudulent currency conversion SCAM has spread like wild fire in Europe it seems. Was in Spain, Greece and Austria and it was hard to find a place no matter how tiny the purchase where the Pay in USD option didn’t pop up. Used to be somewhat isolated. How many folks have any idea this is simply a way to get a 5 percent markup in the price? Who would KNOWINGLY choose this option? This is the way a massive mega company treats its customers: Like Dupes? What is the clawback mechanism for the millions of customers who’ve had the merchant sua sponte pick this option? Many do not even suspect that they’ve been rolled. Big defender of capitalism here but indefensible antics like this are abhorrent. PS Just posted this landed in Czech Republic first thing hotel did. Literally the guy checking in next to me was baffled when asked the scambolic what currency ?
Morten Gjesdal
Epic Card Company. 🙂
Epic Card Company.
Filipe
Dishonest business with dishonest business practices and no support
Allows banks to refuse chargebacks because you approved the transaction despite Visa and the publicly-available Visa Claims Resolution list stating you’re eligible for one if you receive goods not as described/specified or defective, forwards you to the bank (?!).
Pat Hogan
VISA customer service strings people along
Have been dealing with an issue since February, 2024 regarding a transaction with Proxibid where I bid on an item through Proxibid for a local auction. I contacted the auctioneer and went to his house to pick up and pay for item. He contacted Proxibid to inform them to not charge me for me for item as I had already paid for it. Proxibid charged me anyway. I contacted VISA customer service and they initially took the charge off of my bill only to add it back on the following month. Every time I called VISA customer service I would get a different person and was told different stories. I had emailed receipts to VISA and was told they had received them. Months later VISA mail a request for me to send them copies of the receipts that I had emailed to them. I promptly responded and mailed those items to them. After a few more weeks, I receive a letter from VISA telling me that too much time had elapsed and there was nothing they could do.
Giuseppe Pascarella
Totally incompetent company.
Totally incompetent company.
A charge that I can’t cancel because the company is not found.
I call the bank and they tell me to change my credit card, many thanks, another 20 euros.
Contacting Visa in Italy is impossible, non-existent chat, on the phone they speak in English and the call costs are worse than the charge.
Then they take our cash. Poor customer service.
Matthew Caldwell
Spent $120 on a prepaid card
Spent $120 on a prepaid card. After a week of sending them every piece of identifying info I get told they can’t verify my identity. They then say that I have many cards on record with them, all of which they had verified me on. So I ask for a refund since I can’t spend MY money. They charge me to refund me the money they won’t let me spend. After verifying my identity while refusing to let my use the card due to not being able to identify me. If I am lucky it will be here in 8 business days. I will NEVER use their prepaid cards again. I don’t normally get mad at customer service, but basic logic says that if you can identify my on the call to access the account then you can use that same standard to let me use my card.
Max S
Lisa just charged me a 29.9% interest…
Lisa just charged me a 29.9% interest rate just because I gave a minimum payment for the month and didn’t pay the whole principal balance off whatever you do if you were someone out there looking to grow your credit do not use visa They’re the worst, most arbitrary, rude, greedy, and thoughtless, soulless Company out there is not everywhere you want be. it’s everywhere you don’t want to be. I won’t use visa ever again. I’m gonna pull my active card from My Bank and I will never use visa again. They have literally ruined my financial situation for this whole month and they don’t care and their Customer Service is rude to for their credit cards
Pete Palmisano
CFS Visa…NO!!!
This is for the Community Financial Services Visa. They treat you like THEY own the card on not you. Won’t allow to lift the 100th security block (apparently just using the card i general is suspect) and they won’t let me without my most current statement regardless of the fact I haven’t used the card in months. Finally got fed up and said cancel my card altogether. Nope, can’t even do that for the same reasons. Next is a report to the BBB. HORRIBLE HORRIBLE HORRIBLE. I feel bad for the person I speak to on Monday morning to cancel this useless card.
Below are the analyze and conclusion of us about above reviews
The reviews for Visa present a mixed bag of experiences, leaning heavily toward the negative. The issues range from customer service failures and dispute resolution problems to concerns about fraud and unfair practices. Here’s a breakdown:
Cliff Davis: This review is extremely negative, assigning a “-5 star” rating. Cliff claims Visa failed to properly investigate a fraudulent transaction and even provided updated card information to the scammers. This paints a picture of Visa actively assisting in the scam, a serious accusation. The language used, “RUN AWAY,” indicates a high level of dissatisfaction and alarm. It raises concerns about Visa’s fraud protection measures and data security. The mention of Sitelio.com could be a clue to look into that specific entity as well. This review is detailed and specific, lending it some credibility, although it’s only one person’s experience.
John Tongen: This review highlights major customer service issues with a Visa gift card. Tongen was unable to access his balance and received incomprehensible assistance, followed by a request to send sensitive information via email without any subsequent follow-up. This raises serious concerns about data security practices and the quality of customer support provided for Visa gift cards. The frustration expressed and the vow to never use Visa gift cards again indicate a significant negative experience. The lack of resolution after a month is a major red flag.
Jeremy: This review details a frustrating experience with Visa’s online dispute process. Jeremy claims that after submitting all the necessary information online, he was instructed to call customer service and resubmit the same information. He also alleges poor English skills among customer service representatives. This suggests inefficiencies and communication issues within Visa’s dispute resolution system. The user’s frustration is evident, and the claim of having to resubmit information already provided is a common complaint that suggests a systemic problem. The user’s comment about DEI hires, while potentially biased, could reflect a wider perception of inconsistent customer service quality.
Joe Bow: This review focuses on the failure of Visa’s emergency card service. The card arrived a week late, and the digital card was non-functional, leaving the reviewer stranded. The lack of response from Visa after multiple complaints is a major issue. This review is particularly concerning as it details a situation where Visa’s services directly failed the customer during an emergency. The involvement of lawyers and the CFPB suggests a serious breach of trust and service.
George Wilkes: This is a positive review, a stark contrast to the others. Wilkes received excellent support from Visa in resolving a case of stolen funds from a damaged gift card. The dispute was expedited and accepted, highlighting a positive experience with Visa’s customer service and fraud resolution. This review is useful as a contrast to the overwhelmingly negative sentiment, showing that positive outcomes are possible. The detail about Rose Mary providing assistance adds a personal touch.
Jane Doetoo: This review describes a complex situation involving a misdelivered item and Visa’s failure to fully investigate the complaint. The reviewer claims to have provided evidence of the delivery service changing the mailing label, but Visa still denied the claim. This suggests a lack of thoroughness in Visa’s investigation process and a disregard for supporting evidence provided by the customer. The frustration is clear, and the description of Visa’s customer service as “incompetent” is a strong indictment.
Andy Kirkham: This review details issues with Visa blocking payments to a specific service (Mukuru). The reviewer claims that Visa has been unresponsive to complaints and that even the Financial Ombudsman has been unable to contact them. This raises concerns about Visa’s transparency and willingness to address customer issues, especially when involving specific payment services. The lack of communication with the Financial Ombudsman is particularly concerning.
SWIFT: This review expresses frustration with Visa’s role in allowing payments to “scam companies.” The reviewer claims that Visa facilitates transactions that benefit scam companies, even though customers lose money. The reviewer’s sentiment is one of betrayal after being a long time customer. The decision to shred the cards is a strong statement of dissatisfaction.
uplandjuliustheold: This reviewer describes a situation where they were billed for a purchase they had already paid for, and experienced a runaround between various companies when trying to resolve the issue. This demonstrates poor communication and a lack of accountability within the Visa system and its associated financial institutions. The feeling of being defrauded is evident.
Cba: This review is an outlier, as it focuses on a perceived political stance of Visa (a recent advert) and expresses a desire to boycott the company. This type of review is less about service quality and more about personal beliefs, which is important to note but doesn’t necessarily reflect on the legitimacy of Visa’s services.
Issac: This review centers on a negative customer service experience, describing a rude and unprofessional representative who refused to escalate the complaint. This reinforces the theme of poor customer service that runs through many of the other reviews.
Marina: This review, like “Cba,” focuses on a perceived political stance, accusing Visa of censorship and going against freedom of commerce. While the user’s concerns may be valid from their perspective, it is more about ethical concerns and less about the company’s legitimacy or potential for scamming.
RegulatorwhatRegulator?: This review describes a widespread issue of fraudulent currency conversion practices, particularly in Europe. The reviewer claims that merchants are pushing the “Pay in USD” option to add a hidden markup. This is a serious accusation of systemic fraud facilitated by Visa. The detailed examples of experiences in multiple countries add weight to the claim.
Morten Gjesdal: This is a very short and positive review, simply stating “Epic Card Company.” While positive, it lacks detail and context, making it less informative than the more detailed reviews.
Filipe: This review accuses Visa of allowing banks to refuse chargebacks even when the customer is eligible, based on the Visa Claims Resolution guidelines. This highlights a discrepancy between Visa’s stated policies and actual practices, suggesting a lack of consumer protection.
Pat Hogan: This review details a lengthy and unresolved dispute with Visa regarding a transaction with Proxibid. The reviewer claims to have provided all necessary documentation but was ultimately denied the claim due to “too much time elapsed.” This suggests a bureaucratic and inefficient dispute resolution process.
Giuseppe Pascarella: This review describes difficulty cancelling a fraudulent charge and poor customer service from Visa in Italy. The reviewer highlights the difficulty in contacting Visa and the high cost of phone calls. This reinforces the theme of poor customer service and difficulty in resolving fraudulent charges.
Matthew Caldwell: This review describes a frustrating experience with a Visa prepaid card. The reviewer was unable to verify their identity, despite having done so previously, and was charged a fee to refund the money they couldn’t use. This highlights issues with Visa’s identity verification process and unfair charging practices.
Max S: This review expresses anger over a high interest rate charged on a Visa credit card. The reviewer accuses Visa of being greedy and ruining their financial situation. While the interest rate may be standard for credit cards, the reviewer’s perception of unfairness is notable.
Pete Palmisano: This review describes a negative experience with a Community Financial Services Visa card, where the reviewer was unable to lift security blocks or cancel the card. This suggests issues with the card issuer’s policies and customer service.
Visa.com likely legit, but with significant customer service and dispute resolution issues.
Note: The above statement is just my personal opinion, you should check carefully at the sources and make the right decision for yourself.